SANJOY MUHURY
Ermington,Australia
Summary
Facilities Support Coordinator at Dexus with expertise in operational efficiency and compliance enhancement. Proficient in security systems and customer service, managing maintenance and safety protocols effectively. Proven ability to improve service delivery and client satisfaction through proactive strategies and critical thinking.
Overview
11
11
years of professional experience
Work History
Facilities Support Coordinator & Security
Dexus
Sydney Olympic Park
07.2025 - Current
- Oversee daily facility operations, ensuring all services, equipment, and systems are functioning efficiently and in compliance with safety regulations.
- Coordinate maintenance contractors, repairs, and inspections for building systems, including HVAC, electrical, plumbing, and security.
- Maintain accurate records of maintenance schedules, service reports, and compliance documentation.
- Monitor and manage the inventory of facility supplies, tools, and equipment to support uninterrupted operations.
- Ensure workplace health and safety protocols are implemented and adhered to, conducting regular inspections and risk assessments.
- Act as the main point of contact for staff facility requests, addressing issues promptly and effectively.
- Respond to emergencies, and coordinate corrective actions to minimize operational disruptions.
- Provided administrative support, ensuring timely documentation and compliance with policies.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
Store Manager
EG Store
07.2023 - 04.2025
- Develop and maintain a deep understanding of sales and EG products.
- Rostering for the running team.
- Customer sales and support the customer on the technical aspects of EG products.
- Respond promptly to customer inquiries related to fuel products, pricing, availability, and any other relevant information.
- Raising and processing work orders.
- Assist customers with the order process, ensuring accuracy, providing order status updates, and coordinating deliveries efficiently.
- Address and resolve customer issues and concerns promptly, demonstrating effective problem-solving skills to ensure a positive customer experience.
- Maintain clear and effective communication with customers and the team through various channels, including email, phone, and in-person interactions.
- Handle customer complaints.
- Led staff training programs to enhance customer service skills and product knowledge.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
Customer Support/Security/CCTV Operator
Certis
Collinswood, SA
01.2022 - 06.2023
- Supplied extracts from CCTV recordings to maintain records.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Addressing and resolving customer issues and concerns promptly, demonstrating effective problem-solving skills to ensure positive customer experience.
- Maintain clear and effective communication with customers through various channels, including email, phone, and in-person interactions.
- Raising and processing work orders.
- Documented security events and maintained accurate incident reports.
- Trained new employees on the use of CCTV equipment as well as basic operational procedures.
- Logged daily activities in detail, keeping handwritten and electronic records of movement of personnel, inventory and equipment pursuant to company logging specifications.
- Implement and manage customer loyalty programs to enhance customer retention and encourage repeat business.
- Handle customer complaints with empathy and professionalism, working towards swift resolutions and maintaining customer satisfaction.
Computer Support Security Specialist (Data Center)
Southern Cross Group Services
Sydney, NSW
04.2020 - 11.2021
- Generated reports covering details about data, system operation and error monitoring.
- Complied with data entry quotients to support time-sensitive project input milestones.
- Maintained spreadsheets of data across multiple systems while preserving exceptional data accuracy.
- Analyzed and verified system requirements for newly installed applications to support maximum compatibility with ongoing operations.
- Maintained televising equipment in good operating condition by adjusting, cleaning, and performing minor repairs.
- Developed and implemented security training programs for staff.
Customer Support/Security/CCTV Operator
SECURE Corp
Bondi Junction, NSW
04.2019 - 03.2020
- Operated CCTV equipment, radios, and ancillary equipment and sensors.
- Maintained televising equipment in good operating condition by adjusting, cleaning, and performing minor repairs.
- Reported any incidents immediately to local law enforcement.
Customer Service Support Specialist
Dan Murphy’s
Sydney, NSW
10.2018 - 03.2019
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Used consultative sales approach to understand customer needs and recommend relevant offers.
- Reached out to customers after completing sales to suggest additional service or product purchases and inquire about needs or concerns.
Customer Service/Security Officer
SNP
Sydney Opera House, NSW
08.2017 - 09.2018
- Monitored employee activities, confirming compliance with security regulations.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Responded promptly to alarms and security breaches on-site.
- Collaborated with local law enforcement during incidents requiring assistance.
- Maintained detailed logs of daily activities and incident reports.
- Checked for safety hazards and took corrective action when necessary.
Customer Support/Traffic team management
Sydney Airport
Sydney, NSW
09.2016 - 07.2017
- Assist with managing vehicle flow at terminal drop-off and pick-up zones, ensuring compliance with traffic regulations and airport guidelines.
- Provide accurate and friendly directions and assistance to passengers, drivers, and visitors navigating the airport.
- Liaise with internal departments, ground staff, and security to coordinate smooth day-to-day operations.
- Contribute to a collaborative team environment by participating in briefings, training, and ongoing operational improvement initiatives.
- Uphold safety protocols and report any breaches or suspicious activity in accordance with airport security procedures.
Cleaning Supervisor/Client Support
ANT
Sydney, NSW
07.2015 - 08.2016
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Produced accurate and well-planned health and safety risk assessments documenting safe work of cleaning staff.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Delegated work to staff, setting priorities and goals.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Maintained records of completed tasks including work orders and time sheets.
Store Manager
7-11
Mosman, NSW
07.2014 - 05.2015
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Staff rostering.
- Managed daily store operations and ensured compliance with company policies.
- Led staff training programs to enhance customer service skills and product knowledge.
- Conducted regular performance evaluations to support employee development and motivation.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
Education
Certificate IV - Certificate IV in Light Vehicle Technology
Aspen Collage
Adelaide01.2025
Certificate III - Light Vehicle Technology
Trinity Institute
Sydney, NSW11.2021
Diploma - Mechanical Engineering
TAFE
Sydney, NSW06.2017
Certificate IV-Security - Security Operation
Trison Business College
06.2016
Skills
- Detailed activity logs
- Reports
- Data entry
- Basic first aid
- Microsoft Office
- Administration
- People handling
- Customer service
- Communication
- Technical competency
- Security systems
- System inspection
- Maintenance
- Critical thinking
- Team management
- Adaptability
- Flexibility
- Time management
- Multitasking
- Teamwork
- Independence
- Personal attributes
- Customer service
- Compliance documentation
- Team building
- Report analysis
- Documentation and recordkeeping
- Document management
- Proficient in Microsoft
Accomplishments
Sydney Airport Service Star Award 2017
Service award for the year 2022
Timeline
Facilities Support Coordinator & Security
Dexus
07.2025 - Current
Store Manager
EG Store
07.2023 - 04.2025
Customer Support/Security/CCTV Operator
Certis
01.2022 - 06.2023
Computer Support Security Specialist (Data Center)
Southern Cross Group Services
04.2020 - 11.2021
Customer Support/Security/CCTV Operator
SECURE Corp
04.2019 - 03.2020
Customer Service Support Specialist
Dan Murphy’s
10.2018 - 03.2019
Customer Service/Security Officer
SNP
08.2017 - 09.2018
Customer Support/Traffic team management
Sydney Airport
09.2016 - 07.2017
Cleaning Supervisor/Client Support
ANT
07.2015 - 08.2016
Store Manager
7-11
07.2014 - 05.2015
Certificate IV - Certificate IV in Light Vehicle Technology
Aspen Collage
Certificate III - Light Vehicle Technology
Trinity Institute
Diploma - Mechanical Engineering
TAFE
Certificate IV-Security - Security Operation
Trison Business College
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