Sanju Hettiarachchi

Implemented Quality Standards: Developed and implemented comprehensive quality assurance standards and procedures for the home loans department, ensuring compliance with regulatory requirements and improving overall loan processing efficiency.

Risk Assessment: Conducted regular risk assessments and audits of loan applications and documentation to identify discrepancies and mitigate potential risks.

Training and Development: Designed and delivered training programs for loan officers and processors on quality assurance protocols, resulting in improved adherence to guidelines.

Quality Metrics Reporting: Prepared and presented monthly quality assurance reports to senior management, highlighting key performance metrics, trends, and recommendations for process enhancements.

Loan Application Review: Conduct thorough review and evaluation of mortgage loan applications to ensure completeness, accuracy, and compliance with company policies and regulatory requirements.

Broker Interaction: Communicate effectively with brokers and to clarify information, resolve discrepancies, and provide guidance on required documentation and application status updates.

Training and Support: Provide training and mentorship to new team members on loan preassessment procedures and best practices, improving overall team performance and consistency.

Documentation Verification: Verify and analyze financial documents, credit reports, income verification, and other relevant information provided by applicants to assess loan eligibility.

Communication: Facilitated effective communication within the department and with external stakeholders, handling correspondence, inquiries, and maintaining professional relationships.

Administrative Support : Provide administrative support to senior executives or department heads, including managing calendars, scheduling meetings, and handling correspondence.