Sanju Shah
NSW
Summary
IT professional adept at configuring and maintaining Windows and Mac operating systems, offering hands-on hardware and software support. Committed to prompt end-user assistance, I embrace a positive approach to learning and growth. Seeking a role to apply my skills and continuously upskill for effective contributions to team and organizational success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
L1 Help Desk Officer
Click Consulting Group
06.2023 - 12.2023
- Provided support on Office 365 (Microsoft Teams, Microsoft exchange, SharePoint, Skype for business, Outlook, OneDrive), ticketing System, Email, and Phone
- Installation, Moves, and upgrade of software and hardware, application deployment, and maintenance of different technical devices
- Prioritized and escalated tickets to higher-level support teams when necessary
- Creating technical documents, educating and providing guidance to clients whenever there is changes in the system software and operational process
- Provided application support by installing operating system, Microsoft 365 applications, and other enterprise applications
- Provided access to resources according to company policy
- Windows Troubleshooting and resolving issues related to software compatibility or system performance
- Active Directory (AD) profile management, assigning group policy for software deployment, Control panel management and restrictions to guest users
- Successfully met weekly, monthly, and quarterly targets by prioritizing and escalating support tickets as necessary.
Junior IT Support Officer(Entry Level)
Primo
11.2022 - 02.2023
- Acting as first point of contact for variety of issues, problem identification/analysis and diagnose issue by emails, phone calls
- Prioritized and escalated tickets to higher-level support teams when necessary
- Assisted users with queries related to software applications, operating systems, and IT tools
- Installed and configured computer systems, peripherals, and software applications
- Implementing, deploying, and supporting Office 365 applications (Office, Teams, OneDrive etc.) and all other business needed applications using Intune
- Maintained documentation of common technical issues, resolutions, and troubleshooting procedures
- Researched latest technology, industry trends, and best practices in IT support.
Education
Bachelor of Information Technology -
Sydney International School of Technology & Commerce
Sydney, NSW05.2023
Skills
- Cabling, Knowledge of wireless technology and VPN
- Windows, Mac
- Problem solving
- KPI-Oriented
- Active Listening
- Time Management
- Teamwork
- Creativity
- Adaptability
- Critical thinking
- Multitasking
- Work Coordination
- Emergency Response Coordination
Websites
Certification
- Microsoft 365 for IT pros
- IT Service Desk Careers and Certifications
- Cisco Certified Network Associate CCNA (ongoing)
References
Provided upon request
Hobbies
Passionate about motorcycle riding, traveling, and seeking adventure.
Timeline
L1 Help Desk Officer
Click Consulting Group
06.2023 - 12.2023
Junior IT Support Officer(Entry Level)
Primo
11.2022 - 02.2023
Bachelor of Information Technology -
Sydney International School of Technology & Commerce
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