Sanjula Shankar Mythili
Melbourne,VIC
Summary
Proactive, talented communicator well-versed in all aspects of mobile app development. Results-oriented with more than 2.5 years of experience in IT industry. Solidifies client relations and growth through improved workflows and enhanced features.
Overview
4
4
years of professional experience
Work History
Catering Assistant
Compass Group Management
06.2023 - Current
- Cleaned and organized kitchen stations to promote team efficiency.
- Contributed to increased sales through upselling additional catering services during client consultations.
- Coordinated with various vendors to establish necessary supplies for events.
- Lifted and carried heavy materials.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Offered excellent customer service, addressing client concerns promptly and professionally.
Android Developer
Zoho
02.2020 - 01.2023
- Built databases and table structures for web applications.
- Reduced application crashes by proactively monitoring crash analytics reports and addressing any issues found.
- Estimated work hours and tracked progress using Scrum methodology.
- Kept abreast of industry trends, emerging technologies, and latest tools relevant to Android development through continuous learning initiatives such as online courses or conferences attendance.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Tested functional compliance of company products.
Customer Service Representative
Cho Chweet
11.2019 - 01.2020
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed more than 35 incoming calls and emails enquires per day from customers
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Master of Data Science -
University of Melbourne
02.2024
Bachelor of Engineering -
Anna University
01.2020
Skills
- Client Service
- Application Development
- Android SDK knowledge
- GitHub collaboration
- Quality Assessment
- Problem-Solving
- Work Coordination
- Food Production
Timeline
Catering Assistant
Compass Group Management
06.2023 - Current
Android Developer
Zoho
02.2020 - 01.2023
Customer Service Representative
Cho Chweet
11.2019 - 01.2020
Master of Data Science -
University of Melbourne
Bachelor of Engineering -
Anna University
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