Summary
Overview
Work History
Education
Skills
Visa Info
Timeline
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Sanket Kamble

Waitara

Summary

An ambitious student with an academic background in Management and Chemical engineering. My strengths include outstanding customer service skills, analytical skills, strong problem-solving abilities, and effective communication skills. With practical experience in administration and building customer relationships in dynamic, high-pressure environments, I am eager to apply these skills in a customer service role. As a quick learner, I am confident in excelling both independently and collaboratively within a team.

Overview

4
4
years of professional experience

Work History

Restaurant Crew Trainer

McDonald's
04.2022 - Current
  • Practicing excellent customer service skills to ensure an accurate and pleasant dining experience for more than 500 customers per shift
  • Proficient in handling various tasks simultaneously, including food preparation, cash handling, and maintaining cleanliness of the restaurant
  • Demonstrated ability to adapt to fast-paced environments and handle high-pressure situations with ease results in an increase in operational efficiency by 30%
  • Highly experienced in training crew members
  • Used problem-solving skills to address any customer issues or complaints, reducing refunds by 20%
  • Key achievement: achieved 90% customer satisfaction rate in busy hours by maintaining 60 seconds line flow rate and 120 seconds drive-thru service time.

Consultant (Internship)

Macquarie University Hospital
02.2023 - 07.2023
  • Conducted analysis to determine and enlarge hospital's target market to strategize market expansion
  • Applied thorough analysis and market research to propose opportunities and steps for growth
  • Achieved successful feedback from the client and unit convenor in implementing strategies that overall will enhance the hospital's profitability and revenue
  • Gained real-world experience and knowledge of identifying markets, options and implementing strategies to boost service offerings by 10% and increased patient satisfaction scores by 15%.

Crew Member

Guzman Y Gomez
01.2022 - 04.2022
  • Worked as a part-time cook and production line assembler
  • Provided exceptional customer service by handling customer queries and managed POS (point-of-sale) systems providing a pleasant checkout experience for more than 300 customers during lunch hours
  • Practiced food safety protocols and maintained high standards of customer satisfaction
  • Implemented accurate product inventory tracking levels, helped reduce wastage levels by 30% and saving costs for the restaurant
  • Perfect record for punctuality and reliability, while willing to cover extra shifts for staff absences, holidays and rush hours
  • Key achievement: Increased average customer order value by 10% using upselling techniques by offering boxed and shared meal options.

Administrative Assistant

Orderocks
06.2020 - 04.2021
  • Conducted thorough testing to identify and resolve defects related to functionality, order processing, and payment issues, reducing errors by 25%
  • Coordinated with team members and streamlined daily initiatives, resulting in a 10% increase in productivity in 4 months
  • Constructed spreadsheets and presentations for the team thereby learning valuable excel skills like V-lookup functions, pivot tables and charts, etc
  • Managed and maintained the website inventory of approximately 8000 items, ensuring accuracy and completeness
  • Managed a team of 4 employees and provided training to new interns.

Education

Master of Management -

Macquarie University
Sydney, Australia
07.2023

Bachelor of Chemical Engineering -

Mumbai University
Mumbai, India
06.2019

Skills

  • Communication Skills
  • Ability to Work Under Pressure
  • Microsoft Office
  • Effective Time Management
  • Ability to Multitask
  • Advance Analytical Thinking Skill
  • Ability to work in a team
  • Critical thinking and problem solving

Visa Info

Temporary Graduate Visa

Subclass 485 until 09/2026

Timeline

Consultant (Internship)

Macquarie University Hospital
02.2023 - 07.2023

Restaurant Crew Trainer

McDonald's
04.2022 - Current

Crew Member

Guzman Y Gomez
01.2022 - 04.2022

Administrative Assistant

Orderocks
06.2020 - 04.2021

Master of Management -

Macquarie University

Bachelor of Chemical Engineering -

Mumbai University

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Sanket Kamble