SANKY THAKKAR
Googong
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Manager
EG FuelCo (Australia) Limited
08.2021 - Current
- Supporting Store Managers in all aspects of the management of their store, such as recruitment & compliance
- Analysing area sales figures, interpreting trends & forecasting future sales volumes in order to plan for the year
- Liaising with local store management teams to make sure they are working towards clear and realistic targets
- Held weekly meetings with store management staff and State Team to discuss Weekly targets and results
- Handled all customer relation issues in a gracious manner and in accordance with company policies
- Managing Safety Incidents in accordance with the company's Health & Safety Policy.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Business Manager Relief
EG FuelCo (Australia) Limited
04.2019 - 08.2021
- Supporting Store Managers in all aspects of the management of their store, such as recruitment & compliance
- Analysing area sales figures, interpreting trends & forecasting future sales volumes in order to plan for the future
- Liaising with local store management teams to make sure they're working towards clear and realistic targets
- Leading and managing a large team of staff in a Petrol & Retail Operations within a very fast-paced sales environment
- Held weekly meetings with store management staff and State Team to discuss Weekly targets and results
- Handled all customer relation issues in a gracious manner and in accordance with company policies.
Fuel Pricing Analyst Relief
Woolworths Petrol Limited
08.2016 - 03.2019
- Responsible to price all Woolworths Petrol Stores as per the current market trends and Price Cycle
- Execute Retail Fuel Pricing Strategies to maintain Woolworths Petrol Pricing Position
- Collaborating with Team on Day to Day basis of Market Competitor Behaviours and Changes
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Utilized machine learning algorithms to analyze historical data, leading to more informed strategy development.
- Providing key stakeholders feedback on day to day basis in relation to Fuel Pricing, Fuel Supply and Wet Stock
- Achieving National EBIT or more
- Working on projects as given by Fuel Supply and Pricing Manager to recommend different ways to increase EBIT
- Reviewing sites with opportunities and recommending action to improve profitability of sites
- Liaise with the Pricing, Fuel and Support Manager for Daily Pricing Strategy and provide feedback on market trends
- Manage customer complaints regarding retail fuel pricing
- Review fuel sales and margins to assist in development of pricing strategies
- Managing cost price and to analyse the store Performance
- Assisting Finance team and providing them feedback on site down by budgets as to what are contributing factors.
Retail Store Manager
EG FuelCo Australia (Formally Woolworths Petrol)
04.2009 - 07.2016
- Managed staff of 14 sales associates, 2 trainee Managers and 1 assistant manager
- Assigned employees to specifics duties to best meet the needs of the store
- Reordered inventory when it dropped below predetermined levels
- Instructed staff on appropriately handling difficult and complicated sales
- Hired, trained and evaluated personnel in sales and marketing
- Examined merchandise to verify that it was correctly priced and displayed
- Planed budgets and authorized payments and merchandise returns
- Increased profits through effective sales training and troubleshooting profit loss areas
- Trained and developed new associates on POS system and key sales tactics
- Reported to the Area manager regarding all store and staff issues
- Generated repeat business through exceptional customer service.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Created employee schedules to align coverage with forecasted demands.
Education
MBA - International Management & Marketing Specialist
University of Ballarat
Sydney01.2009
Bachelors of commerce - Accounting
Maharaja Sayajirao University of Baroda
India01.2007
Class 12th high school - commerce
Silver Oak
India01.2004
Skills
- Goal-oriented
- Mathematical aptitude
- Detail-oriented
- Merchandising
- Administration & Management
- Retain and Manage Compliance
- Team Building and Leadership
- Operational leadership
- Retail Operations Management
- Strategic Initiatives
Certification
- Certified Food Safety Supervisor for the Government of Australia
- Completed Certificate III in Retail with the Department of Education and Communities (NSW)
- Completed "Your Safety at Workplace" with Woolworths LTD
- Completed "Leadership Course and Day Management" Course with Woolworth LTD
- Completed "Return To Work Coordination" Course with NSW
References
- Cara Williams, National Fuel Manager (EG Fuelco Australia Pty Ltd), 0438 490 392
- Philip Brown, Chief Operations Officer (EG Fuelco Australia Pty Ltd), 0407 631 932
- Anne-Maree Overlunde, Customer Service (Ampol), 0402 208 784
Timeline
Business Manager
EG FuelCo (Australia) Limited
08.2021 - Current
Business Manager Relief
EG FuelCo (Australia) Limited
04.2019 - 08.2021
Fuel Pricing Analyst Relief
Woolworths Petrol Limited
08.2016 - 03.2019
Retail Store Manager
EG FuelCo Australia (Formally Woolworths Petrol)
04.2009 - 07.2016
MBA - International Management & Marketing Specialist
University of Ballarat
Bachelors of commerce - Accounting
Maharaja Sayajirao University of Baroda
Class 12th high school - commerce
Silver Oak
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