Sansar Rai
52 Alamanda Boulevard, Point Cook,VIC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Parking Officer & Trainer
Auckland Transport
05.2016 - 11.2023
- Issuing Infringements to the Vehicles breaching any parking regulation as per local bylaws, traffic regulations, Government Acts, organization guidelines and policies.
- Educating public on parking related issues and infringements.
- Identified patterns in parking violations and recommended adjustments to signage, enforcement schedules, or other measures to address recurring issues.
- Dealing with customers complaints.
- Driving company vehicle responsibly as per company policy.
- Tow vehicles if required from road if causing road safety issues.
- Deals with around 50 different offences like Expired WOF, COF, Registration, Registration Label & plates offences, Parked on broken yellow line, no stopping, loading Zone, Shared Spaces, Clearways, Bus lanes, Safety at School Gate enforcement, time restrictions, paid parking area etc.…
- Promoted excellent customer service through polite interactions with the public while enforcing parking regulations fairly and consistently.
- Responded to calls in both routine and emergency situations.
- Performed additional administrative tasks as needed, including data entry and report generation for internal review and external audits.
- Apart from working as a parking officer, I have also been a qualified trainer to train new Parking officers.
- Making sure the trainee has good knowledge around parking offenses codes.
- Explaining Trainees, the importance of Health and Safety on field.
- Giving the Trainees tasks to complete as I train and conducting Training Assessments.
- Coaching them on the day to day working, reporting of any hazards on the road, taking extreme caution while on the field.
- Officer-in-Charge (OIC) for Special Events Enforcement and giving briefing to multiple teams accordingly.
- Auditing sign checks for Special Events Enforcement accurately and get it fixed if required by contractors.
- Manage road safety and traffic issues around special events.
- Assisted motorists with locating available parking spaces, providing directions, and explaining parking regulations.
- Reduced congestion in high-traffic areas by directing vehicles to appropriate parking locations during events.
Computer Technician and Sales
Magnifix Computers Limited
09.2014 - 04.2016
- Installing, updating hardware's and software's in computer systems.
- Assembling gaming Desktops as per customer requirements.
- Maintaining or repairing equipment (Laptops/Desktops/Printers).
- Troubleshooting and repairing a variety of computer issues including Apple & Microsoft.
- Setting up computer security measures.
- Configuring computer networks.
- Offering technical support on-site or via phone or email.
- Configure outlook, routers, data backup, recovery etc.
- Technical Sales and Service of Laptops, MacBook's, iMacs, iPad & tablets, Printers, Printer inks & cartridges, computer hardware's and cables etc. to customer as per there needs and requirement
- Resolved problems, improved operations and provided exceptional service.
- Provide technical help, advice and guidance to customer in Computer and Networking.
- Maintain a high level of technical understanding of all Products.
Security Officer Patrolling & Home Detention certified Installer
Armourguard
11.2012 - 08.2014
- Patrol properties and buildings to check they are secure and free from any hazards
- Alarm activation Response to homes, commercial, industrial areas, factories, schools etc
- Pick up and deliver valuables and money, and monitor cash on premises
- Special task for undercover security different areas
- Perform security and welfare checks for clients
- Driving company vehicles and carrying hundreds of keys and access cards for clients property access
- Assist police, client, control room during break-ins
- Gathering photo evidence etc
- Trains Stations checks and removing trouble makers from site
- Conduct investigations for clients and prepare evidence for court proceedings
- Operate electronic security equipment and computer hardware (PDA, RT, Alarm panels)
- Detect and investigate theft and other unlawful acts carried out in retail premises
- Performing all Home Detention jobs, including installation of PID and HMU, HMU tilt, LDC, Band Open, PID tamper etc
- Work with Probation Officers(Departments of Correction) to install new Home Detention kits at offenders site.
Security Officer Patrolling and Static Guard
First Security
08.2010 - 06.2012
- Patrol properties and buildings to check they are secure and free from any hazards
- Long hours standing jobs Banks, Hospital, shopping Malls etc
- Maintain order at events where there are large crowds of people
- Pick up and deliver valuables and money, and monitor cash on premises
- Perform security and welfare checks for clients
- Conduct investigations for clients and prepare evidence for court proceedings
- Operate electronic security equipment, Radio Transmitters, Alarm Panels and gate access
- Response alarm activation and investigate break-ins, theft and other unlawful acts carried out in client premises
- Staff escorting.
Delivery Driver
Pizza Hut
05.2010 - 08.2010
- Delivering hot pizzas to customers door.
- Upheld high standards of professionalism while representing the company during interactions with customers.
- Successfully avoided time delivery delays by carefully planning best routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Cash handling.
Store Person
JB HI-FI
05.2009 - 05.2010
- Receiving ,processing and upgrading the store stock on systems inventory.
- Upgrading the customer PC's, laptops software and hardware as per their requirement.
- Sending all faulty electronic stock for repair or credit.
- Dealing with the customer complaints in-store by troubleshooting it directly with the supplier.
- Handling store stock and keeping it up to date.
- Delivering goods to the customer making sure they are getting the best quality.
- Heavy lifting throughout shift.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
Education
Skills
- Full Australian Driver's License and a pristine criminal record
- Ability to operate and handle the Electronic gadgets and technology such as Radio Transmitters, GPS Devices, Cameras, Smart phones Etc
- Deal tactfully and effectively with those encountered in the course of the work, including hostile and irate citizens
- Establish and maintain effective working relationships with those contacted in the course of the work
- Use sound independent judgment within established guidelines
- Demonstrated excellence in delivering value-added customer service and achieving customer delight by providing customised products as per requirements
- Effectively communicates with customers across various channels includes telephone, text, email and in-person interactions, employing active listening techniques and thoughtful questioning to ensure successful interaction at all levels
- Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality with attention to detail
- Excellent time keeping and have a very good time management skills
- Excellent spoken English, written, verbal communication skills and high standard of numeracy skills
- Great ability to multitask, can handle typing and talking at the same time providing accurate information and go bit extra mile to exceed customer expectations
- Demonstrate high level of Physical fitness and ability to work round the clock roster system
- Vehicle Identification
- Enforcement processes
- Patrol operations
- Law Enforcement Coordination
- Traffic Management
- Complaint Investigation
- Safety awareness proficiency
- Motorist assistance
- Policy Adherence
- Dispatch Communication
- Foot patrol
- Ticketing
- Crime Prevention
- Traffic Control
- Parking Regulations
- Area Monitoring
- Foot Patrolling
- Computer Skills
- Customer Relations
- MS Office
- Team building
- Verbal Communication
- Time Management
- Cultural Awareness
- Dependable and Responsible
- Analytical and Critical Thinking
- Problem-Solving
- Interpersonal Communication
- [Type] Software Proficiency
- Written Communication
- Data Entry
- Organization and Time Management
- Critical Thinking
References
Available on Request.
Timeline
Parking Officer & Trainer
Auckland Transport
05.2016 - 11.2023
Computer Technician and Sales
Magnifix Computers Limited
09.2014 - 04.2016
Security Officer Patrolling & Home Detention certified Installer
Armourguard
11.2012 - 08.2014
Security Officer Patrolling and Static Guard
First Security
08.2010 - 06.2012
Delivery Driver
Pizza Hut
05.2010 - 08.2010
Store Person
JB HI-FI
05.2009 - 05.2010
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