Sansm Shrestha
Sydney,NSW
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
El Jannah Burwood
12.2020 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Ensured compliance with all safety regulations throughout the store premises.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Team Member
Woolworths
Lakemba
10.2019 - Current
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Looked for ways to go above and beyond job requirements.
- Trained new team members using approved training materials and information.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Team Member
Coles
Rhodes
01.2022 - 01.2024
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
Education
Certificate III in Aged Care -
Advanced College of Health
09-2015
BBA -
Tribhuban University
Kathmandu Nepal01-2015
Skills
- Loss Prevention
- Department Oversight
- Records Management
- Store Organization
- Customer Relations
- Team Management
- Stock management
- Store Opening and Closing
- Customer Service Management
- Shift Scheduling
- Problem-Solving
- Attention to Detail
- Transaction Processing
- Incident Reports
- Flexible Schedule
- Cash auditing
- Workforce Management
- Relationship building and management
- Cost Control
- Time Management
- Inventory counting
Reference
- El Jannah Burwood ,NSW , 2134 Jayden O’Connor (Manager) 0406 996 145
- Woolworths Lakemba ,NSW Prabin Shaiju (Team manager ) 0403 495 560
- Coles Rhodes , NSW Yoki An ( Team manager) 0422 612 018
Timeline
Team Member
Coles
01.2022 - 01.2024
Assistant Store Manager
El Jannah Burwood
12.2020 - Current
Team Member
Woolworths
10.2019 - Current
Certificate III in Aged Care -
Advanced College of Health
BBA -
Tribhuban University