A Results-oriented IT - Senior Project Delivery / Program Manager, enthusiastic about taking on new challenges. Successful at developing innovative strategies with an adaptable approach. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.
Overview
17
17
years of professional experience
Work History
Program Manager
Coforge DPA Australia Pty Ltd
06.2023 - 05.2024
Leading DPA (pega-based)programs for NSW Planning, housing & Infrastructure
Develop & Review Project plans, ensure the dates are honored or plans are updated, expectations are set well ahead, if there are scope increases, delays foreseen
End to End delivery of BASIX (Building Sustainability Index) application, Support & Maintenance of Staged e-Construction application & BAU support for all the digital applications within the e-Planning portal.) Responsible for generating additional business from the existing business /IT teams
Leading the hiring, resource allocation/utilization of the onshore teams
Key contributor and decision maker in hiring key positions at offshore within the client account
Lead all the new proposal development, Estimations, Review of proposals
A Key contributor to making decisions on Hiring, resource retention
Leading the monthly & quarterly SteerCo meetings with Client & Coforge senior leadership teams
Ensuring the warranty support is delivered well, and the business stakeholders & end clients are provided the right solutions for the tickets logged, or workarounds are provided on time to avoid or reduce the business impact
Working with off-shore delivery teams to ensure the committed deliverables are met on time, with good quality
Develop, review new contracts, Change requests, review estimations, contract negotiations
Leading Two large initiatives in the People & Culture and Workforce Management space
Leading the HCD/UX (Human Centric Design Practice)
Leading the TOSCA Test automation for various SAP modules (Automation of ST, SIT test cases)
Led the end - end Vendor selection process, working with the Leadership team (Voting, non-Voting members), ensuring unbiased decisions are made
Created IBs and BCs for the next FY budget allocation/consideration, supported the Program Director with necessary information to make sure the High priority programs are funded appropriately
Worked with the centralized PMO team to get the seed funding released, and also funding at each stage of the program is released, so that the program is completed time delivering the expected business value
Leading the below 4 initiatives/Programs as part of Innovation & Capability practice
Business intelligence automation (RPA, BPA, Process and Task mining)
POC for Paper based timesheet to Digital, and Push info to SAP (using OCR capability, UI path tools)
SAP test automation
Transition to Operate/BAU - Automation
AR/VR, Gamification & Design sprint.
Program manager
Cognizant - Australia
05.2021 - 10.2021
As a Program Manager for an Insurance client, was leading their GuideWire application development and maintenance
The Guidewire suite of applications were used to insure farm policies and help the farmers in settling their claims
GW Policy Center is the core of their business applications, covering 3 LoBs like Agro, Stud stock and Hobby Farm
Within Agro LoB, they cover the insurance for Building, Vehicles as key assets
They use Stud stock LoB to insure the stud bulls and rams
They use GW Billing Center for day to day financial activities and GW Claim Center to service the Customers with their daily claims and payments
They use GW v8.0 for their core business and they were planning to upgrade to Cloud version sooner
Apart from GW suite, they use Microsoft Azure and SharePoint to ensure security and document repository
For integration purposes, Achmea uses MuleSoft that integrates GW suite with Bank, MS Azure and other 3rd party applications.
Consultant, Advisor
Various companies
08.2020 - 04.2021
Currently engaged with a couple of IT companies as an external consultant helping them throughout the Pre-sales, design & development phases to successfully deliver IT projects for their clients
Review the current engineering/development process, propose and make improvements for better results.
Technical Product Manager
HighLow Markets / Metasoft Technologies
Sydney, Australia
12.2017 - 08.2020
One of the world leaders in trading platforms that strives for highest payouts with great client support
As a Technical Project/Product Manager my key role was to lead a 50+ member product engineering team in delivering the trading platform, CRM, Affiliate and payment systems applications
Metasoft Technologies is the IT division of HighLow markets
Bridging with the business teams for business strategies, priorities and marrying them up with the technical priorities and feasibilities
Working with business stakeholders to drive discoveries, lead the product engineering teams (Using Agile/Scrum) to ensure the Digital products are delivered as expected
Led several projects related to ASIC regulatory where company generates and shares reports with ASIC (Daily, monthly and yearly)
Led a migration project related to ASIC regulatory where 300K users were asked to migrate from Australian company to another entity at a different country under a different set of regulations
Managed and delivered several payments systems including integration with Securepay credit card, Digital wallets, Bitcoin deposits and more
Was leading the design/development/engineering of a digital payment gateway/processor from scratch where the clients make deposits through their BTC wallets and that gets converted to local currency, and handled the settlement to the bank from the CRM side
Ultimate responsibility of Leading multiple Agile product engineering teams (Trading Platform, CRM systems, Payment systems, KYC-onboarding (AI), Affiliate systems etc.)
Developing and implementing Product Road map, leading discovery sessions, ensuring product delivery meets timeline, cost and quality
Providing essential strategic advice to develop project delivery roadmaps, project management strategies, stakeholder management plan and implementation heat maps
Negotiating and influencing strategic decision making on project implementation priorities, budget and resource allocations
Leading several web applications developed in PHP, Symfony, Scala, MY SQL, Mongo DB including Web App trading platform for mobile devices
Working with the Studio / UX-UI teams to ensure the designs are inline with the requirements, and get signed off by business teams
Leading management of a machine learning system that evaluates and monitors a wide range of sensitive business information and provides analysis for key decision making
Providing strategic advice to business development teams in terms of new trends and changes with payment gateways, new technology or upcoming challenges for technical sides of things
Ensuring compliance with ASIC guidelines and directives, to maintain the business operations compliant at all times
Defining engineering process workflow via JIRA and overseeing confluence reporting.
Head of Project Delivery
Techjini solutions
10.2015 - 12.2017
Datamatics offers digital consulting services to help your organization scale the digital maturity curve faster than the competition
As the Head of project delivery, my key concentration was to oversee all the projects and provide strategic leadership on time, per quality implementation of each
Was part of the leadership team, leading the design, engineering and delivery of Digital portfolios(Mobile, web applications) worth upto 10M USD (Offshore)
Led a 230+ member strong Digital engineering team includes Studio, technology, Testing & PMO
Providing leadership to the Project managers (PMO) within the project environment, influencing clients in line with the delivery methodology (Agile/Scrum) and industry best practices
Working with the Studio / UX-UI teams to ensure the designs are inline with the requirements, and get signed off by business teams
Leading and delivering workshops, steering committees, etc
With clients
Managing staff augmentation accounts/clients, working with clients establishing contracts, NDA, negotiating rates, resolving conflicts/issues as they are raised and more
Managing the project's financials, P&L, margin, accurate forecasts and revenue reporting
Working with various teams for successful agreement and conclusion of contracts, statements of work, etc
Was leading the USA-Sales team and generated a number of leads and closed deals from Abbott, Mcdonalds and few more
Building and maintaining strong relationships within cross-functional, multi-party, multi-location, virtual teams in a matrix organisation
Continuous identification and effective management of Risks and Issues throughout the project lifecycle
Providing leadership in account mining, identifying new business opportunities and coordinating with other parts of the business to capture market opportunities.
Director of Project Delivery
Photon Interactive Pty Ltd.
03.2015 - 09.2015
Was leading a 140+ member team to deliver Digital IT projects (Mobile, Web applications)
Was responsible for P&L, hiring, Delivery.
Program Manager
Aris Global India & USA
01.2012 - 01.2015
Was leading multiple product implementations as a program manager
Was responsible for delivery, hiring, P&L
In the USA, worked as a Program Manager leading the regulatory software implementation programs for leading Pharma companies.
Project Delivery Manager
Temenos India Pvt Ltd.
01.2010 - 01.2012
Was leading a 40+ member technical team and successfully delivered T24 core banking solutions to the leading banks in the Central America and Canada regions
Was responsible for end - end customization and implementation of T24 Temenos core banking solution for Banco FICOHSA in Central America
Worked on Loans, Arrangement Architecture, Agreements and other modules
Worked directly with clients to collect requirements (Gaps), convert them to BRDs working with BAs, worked with developers and leads to perform respective changes to the code and configurations in the product, and deploy
Worked with Pre-Sales and Sales to create, review SOW, contracts and closure of contracts
P&L accountability
Drive the project to deliver within the budget, time and scope
Was responsible for managing post production support for RBC (Royal Bank of Canada)
Managing tickets, triaging them, prioritizing, fixing and delivering the fixes.
Program Manager
Photon Interactive Pty Ltd.
01.2007 - 01.2010
Was responsible for successful delivery of Lorenzo Products (Hospital management system) for National Health Services, UK, as a Program manager
Was leading a 50+ member team to deliver Digital IT projects (Mobile, Web applications)
Was responsible for P&L, hiring, Delivery.
Education
Higher Diploma in Software Engineering -
APTECH
01.1997
Bachelor of Science -
Bharathidasan University
01.1997
Skills
10 years of experience in leading large Digital Transformation Programs, Portfolios
Strong understanding of UX and human-centered design principles and closely worked with Studio teams to deliver User Research/Personas, Wireframes, Prototypes
6 years of experience in delivering IT Programs in Financial services /Insurance/Capital Markets industry
3 years in to leading IT programs in Life Science/Pharma Industy
Led IT Product / programs in Payments, Customer onboarding /KYC, AML & risk and compliance areas
7 years of experience in leading software development using Agile, scrum framework
Acted as a change manager when needed, to make sure the Business process changes are handled effectively with all the stakeholders
Immaculate reputation in leading complex programs with multiple simultaneous projects
Extensive experience in working with vendors collaboratively, and deliver exceptional results
Strong experience working with Senior executives, C - Level Exes and providing updates, leading steering committees
Led multiple large complex regulatory and pharmacovigilance IT digital transformation projects for Hospira & Baxter from the USA, as a Program Manager
Highly skilled in managing onshore-offshore delivery model
Strong 10 years of experience in working with sales and pre-sales teams in closing deals
2024, Led BASIX & eCON application development & maintenance for NSW Department of Planning, Housing & Infrastructure
2022, Leading Innovation & Capability Practice at Transport for NSW
2020, Complex IT product engineering & implementation
Responsible for Product roadmap & was leading the product engineering for Trading platform, AML, KYC onboarding, ASIC-Regulations, risk & compliance requirements, user migration, CRM systems, payment systems(Bitcoin, credit cards, digital wallets) and more
2017, Delivery of high value Digital Transformation Projects
Was leading the end to end delivery of Digital IT transformation projects worth USD 10M as Delivery Head from offshore
2014, High value project implementation
Led multiple large complex regulatory and pharmacovigilance IT digital transformation projects from the USA, as a Program Manager. Was responsible for Delivery, P&L, hiring & overall customer satisfaction
2010, High value Temenos T24 - Core Banking Product Implementation
Lead T24 core banking product implementation (Multi Million) for leading banks in Latin America and Canada
2007, Health Care Product Implementation - for National Health Services, UK
Was responsible for successful delivery of Lorenzo Products (Hospital management system) for National Health Services, UK, as a Program manager.
Nickname
Vaidhy
References
Reference can be provided upon request.
Timeline
Program Manager
Coforge DPA Australia Pty Ltd
06.2023 - 05.2024
Program manager (Contract)
Transport - NSW
10.2021 - 05.2023
Program manager
Cognizant - Australia
05.2021 - 10.2021
Consultant, Advisor
Various companies
08.2020 - 04.2021
Technical Product Manager
HighLow Markets / Metasoft Technologies
12.2017 - 08.2020
Head of Project Delivery
Techjini solutions
10.2015 - 12.2017
Director of Project Delivery
Photon Interactive Pty Ltd.
03.2015 - 09.2015
Program Manager
Aris Global India & USA
01.2012 - 01.2015
Project Delivery Manager
Temenos India Pvt Ltd.
01.2010 - 01.2012
Program Manager
Photon Interactive Pty Ltd.
01.2007 - 01.2010
Higher Diploma in Software Engineering -
APTECH
Bachelor of Science -
Bharathidasan University
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