Santhanagopalan Vaidheeswaran
Kings Langley,NSW
Summary
A Results-oriented IT - Senior Project Delivery / Program Manager, enthusiastic about taking on new challenges. Successful at developing innovative strategies with an adaptable approach. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.
Overview
17
17
years of professional experience
Work History
Program Manager
Coforge DPA Australia Pty Ltd
2023.06 - 2024.05
- Leading DPA (pega-based)programs for NSW Planning, housing & Infrastructure
- Develop & Review Project plans, ensure the dates are honored or plans are updated, expectations are set well ahead, if there are scope increases, delays foreseen
- End to End delivery of BASIX (Building Sustainability Index) application, Support & Maintenance of Staged e-Construction application & BAU support for all the digital applications within the e-Planning portal.) Responsible for generating additional business from the existing business /IT teams
- Leading the hiring, resource allocation/utilization of the onshore teams
- Key contributor and decision maker in hiring key positions at offshore within the client account
- Lead all the new proposal development, Estimations, Review of proposals
- A Key contributor to making decisions on Hiring, resource retention
- Leading the monthly & quarterly SteerCo meetings with Client & Coforge senior leadership teams
- Ensuring the warranty support is delivered well, and the business stakeholders & end clients are provided the right solutions for the tickets logged, or workarounds are provided on time to avoid or reduce the business impact
- Working with off-shore delivery teams to ensure the committed deliverables are met on time, with good quality
- Develop, review new contracts, Change requests, review estimations, contract negotiations
- Vendor management, contracts, invoicing, Procurement & financials.
Program manager (Contract)
Transport - NSW
2021.10 - 2023.05
- Leading Two large initiatives in the People & Culture and Workforce Management space
- Leading the HCD/UX (Human Centric Design Practice)
- Leading the TOSCA Test automation for various SAP modules (Automation of ST, SIT test cases)
- Led the end - end Vendor selection process, working with the Leadership team (Voting, non-Voting members), ensuring unbiased decisions are made
- Created IBs and BCs for the next FY budget allocation/consideration, supported the Program Director with necessary information to make sure the High priority programs are funded appropriately
- Worked with the centralized PMO team to get the seed funding released, and also funding at each stage of the program is released, so that the program is completed time delivering the expected business value
- Leading the below 4 initiatives/Programs as part of Innovation & Capability practice
- Business intelligence automation (RPA, BPA, Process and Task mining)
- POC for Paper based timesheet to Digital, and Push info to SAP (using OCR capability, UI path tools)
- SAP test automation
- Transition to Operate/BAU - Automation
- AR/VR, Gamification & Design sprint.
Program manager
Cognizant - Australia
2021.05 - 2021.10
- As a Program Manager for an Insurance client, was leading their GuideWire application development and maintenance
- The Guidewire suite of applications were used to insure farm policies and help the farmers in settling their claims
- GW Policy Center is the core of their business applications, covering 3 LoBs like Agro, Stud stock and Hobby Farm
- Within Agro LoB, they cover the insurance for Building, Vehicles as key assets
- They use Stud stock LoB to insure the stud bulls and rams
- They use GW Billing Center for day to day financial activities and GW Claim Center to service the Customers with their daily claims and payments
- They use GW v8.0 for their core business and they were planning to upgrade to Cloud version sooner
- Apart from GW suite, they use Microsoft Azure and SharePoint to ensure security and document repository
- For integration purposes, Achmea uses MuleSoft that integrates GW suite with Bank, MS Azure and other 3rd party applications.
Consultant, Advisor
Various companies
2020.08 - 2021.04
- Currently engaged with a couple of IT companies as an external consultant helping them throughout the Pre-sales, design & development phases to successfully deliver IT projects for their clients
- Review the current engineering/development process, propose and make improvements for better results.
Technical Product Manager
HighLow Markets / Metasoft Technologies
Sydney , Australia
2017.12 - 2020.08
- One of the world leaders in trading platforms that strives for highest payouts with great client support
- As a Technical Project/Product Manager my key role was to lead a 50+ member product engineering team in delivering the trading platform, CRM, Affiliate and payment systems applications
- Metasoft Technologies is the IT division of HighLow markets
- Bridging with the business teams for business strategies, priorities and marrying them up with the technical priorities and feasibilities
- Working with business stakeholders to drive discoveries, lead the product engineering teams (Using Agile/Scrum) to ensure the Digital products are delivered as expected
- Led several projects related to ASIC regulatory where company generates and shares reports with ASIC (Daily, monthly and yearly)
- Led a migration project related to ASIC regulatory where 300K users were asked to migrate from Australian company to another entity at a different country under a different set of regulations
- Managed and delivered several payments systems including integration with Securepay credit card, Digital wallets, Bitcoin deposits and more
- Was leading the design/development/engineering of a digital payment gateway/processor from scratch where the clients make deposits through their BTC wallets and that gets converted to local currency, and handled the settlement to the bank from the CRM side
- Ultimate responsibility of Leading multiple Agile product engineering teams (Trading Platform, CRM systems, Payment systems, KYC-onboarding (AI), Affiliate systems etc.)
- Developing and implementing Product Road map, leading discovery sessions, ensuring product delivery meets timeline, cost and quality
- Providing essential strategic advice to develop project delivery roadmaps, project management strategies, stakeholder management plan and implementation heat maps
- Negotiating and influencing strategic decision making on project implementation priorities, budget and resource allocations
- Leading several web applications developed in PHP, Symfony, Scala, MY SQL, Mongo DB including Web App trading platform for mobile devices
- Working with the Studio / UX-UI teams to ensure the designs are inline with the requirements, and get signed off by business teams
- Leading management of a machine learning system that evaluates and monitors a wide range of sensitive business information and provides analysis for key decision making
- Providing strategic advice to business development teams in terms of new trends and changes with payment gateways, new technology or upcoming challenges for technical sides of things
- Ensuring compliance with ASIC guidelines and directives, to maintain the business operations compliant at all times
- Defining engineering process workflow via JIRA and overseeing confluence reporting.
Head of Project Delivery
Techjini solutions
2015.10 - 2017.12
- Datamatics offers digital consulting services to help your organization scale the digital maturity curve faster than the competition
- As the Head of project delivery, my key concentration was to oversee all the projects and provide strategic leadership on time, per quality implementation of each
- Was part of the leadership team, leading the design, engineering and delivery of Digital portfolios(Mobile, web applications) worth upto 10M USD (Offshore)
- Led a 230+ member strong Digital engineering team includes Studio, technology, Testing & PMO
- Providing leadership to the Project managers (PMO) within the project environment, influencing clients in line with the delivery methodology (Agile/Scrum) and industry best practices
- Working with the Studio / UX-UI teams to ensure the designs are inline with the requirements, and get signed off by business teams
- Leading and delivering workshops, steering committees, etc
- With clients
- Managing staff augmentation accounts/clients, working with clients establishing contracts, NDA, negotiating rates, resolving conflicts/issues as they are raised and more
- Managing the project's financials, P&L, margin, accurate forecasts and revenue reporting
- Working with various teams for successful agreement and conclusion of contracts, statements of work, etc
- Was leading the USA-Sales team and generated a number of leads and closed deals from Abbott, Mcdonalds and few more
- Building and maintaining strong relationships within cross-functional, multi-party, multi-location, virtual teams in a matrix organisation
- Continuous identification and effective management of Risks and Issues throughout the project lifecycle
- Providing leadership in account mining, identifying new business opportunities and coordinating with other parts of the business to capture market opportunities.
Director of Project Delivery
Photon Interactive Pty Ltd.
2015.03 - 2015.09
- Was leading a 140+ member team to deliver Digital IT projects (Mobile, Web applications)
- Was responsible for P&L, hiring, Delivery.
Program Manager
Aris Global India & USA
2012.01 - 2015.01
- Was leading multiple product implementations as a program manager
- Was responsible for delivery, hiring, P&L
- In the USA, worked as a Program Manager leading the regulatory software implementation programs for leading Pharma companies.
Project Delivery Manager
Temenos India Pvt Ltd.
2010.01 - 2012.01
- Was leading a 40+ member technical team and successfully delivered T24 core banking solutions to the leading banks in the Central America and Canada regions
- Was responsible for end - end customization and implementation of T24 Temenos core banking solution for Banco FICOHSA in Central America
- Worked on Loans, Arrangement Architecture, Agreements and other modules
- Worked directly with clients to collect requirements (Gaps), convert them to BRDs working with BAs, worked with developers and leads to perform respective changes to the code and configurations in the product, and deploy
- Worked with Pre-Sales and Sales to create, review SOW, contracts and closure of contracts
- P&L accountability
- Drive the project to deliver within the budget, time and scope
- Was responsible for managing post production support for RBC (Royal Bank of Canada)
- Managing tickets, triaging them, prioritizing, fixing and delivering the fixes.
Program Manager
Photon Interactive Pty Ltd.
2007.01 - 2010.01
- Was responsible for successful delivery of Lorenzo Products (Hospital management system) for National Health Services, UK, as a Program manager
- Was leading a 50+ member team to deliver Digital IT projects (Mobile, Web applications)
- Was responsible for P&L, hiring, Delivery.
Education
Higher Diploma in Software Engineering -
APTECH
01.1997
Bachelor of Science -
Bharathidasan University
01.1997
Skills
- 10+ years of experience in leading large Digital Transformation Programs, Portfolios
- Strong understanding of UX and human-centered design principles and closely worked with Studio teams to deliver User Research/Personas, Wireframes, Prototypes.
- 6+ years of experience in delivering IT Programs in Financial services /Insurance/Capital Markets industry
- 3+ years in to leading IT programs in Life Science/Pharma Industy
- Led IT Product / programs in Payments, Customer onboarding /KYC, AML & risk and compliance areas
- 7+ years of experience in leading software development using Agile, scrum framework
- Acted as a change manager when needed, to make sure the Business process changes are handled effectively with all the stakeholders
- Immaculate reputation in leading complex programs with multiple simultaneous projects
- Extensive experience in working with vendors collaboratively, and deliver exceptional results.
- Strong experience working with Senior executives, C - Level Exes and providing updates, leading steering committees
- Led multiple large complex regulatory and pharmacovigilance IT digital transformation projects for Hospira & Baxter from the USA, as a Program Manager
- Highly skilled in managing onshore-offshore delivery model
- Strong 10+ years of experience in working with sales and pre-sales teams in closing deals
Websites
Accomplishments
- 2024, Led BASIX & eCON application development & maintenance for NSW Department of Planning, Housing & Infrastructure
- 2022, Leading Innovation & Capability Practice at Transport for NSW
- 2020, Complex IT product engineering & implementation Responsible for Product roadmap & was leading the product engineering for Trading platform, AML, KYC onboarding, ASIC-Regulations, risk & compliance requirements, user migration, CRM systems, payment systems(Bitcoin, credit cards, digital wallets) and more
- 2017, Delivery of high value Digital Transformation Projects Was leading the end to end delivery of Digital IT transformation projects worth USD 10M as Delivery Head from offshore
- 2014, High value project implementation Led multiple large complex regulatory and pharmacovigilance IT digital transformation projects from the USA, as a Program Manager. Was responsible for Delivery, P&L, hiring & overall customer satisfaction
- 2010, High value Temenos T24 - Core Banking Product Implementation Lead T24 core banking product implementation (Multi Million) for leading banks in Latin America and Canada
- 2007, Health Care Product Implementation - for National Health Services, UK Was responsible for successful delivery of Lorenzo Products (Hospital management system) for National Health Services, UK, as a Program manager.
Nickname
Vaidhy
References
Reference can be provided upon request.
Timeline
Program Manager
Coforge DPA Australia Pty Ltd
2023.06 - 2024.05
Program manager (Contract)
Transport - NSW
2021.10 - 2023.05
Program manager
Cognizant - Australia
2021.05 - 2021.10
Consultant, Advisor
Various companies
2020.08 - 2021.04
Technical Product Manager
HighLow Markets / Metasoft Technologies
2017.12 - 2020.08
Head of Project Delivery
Techjini solutions
2015.10 - 2017.12
Director of Project Delivery
Photon Interactive Pty Ltd.
2015.03 - 2015.09
Program Manager
Aris Global India & USA
2012.01 - 2015.01
Project Delivery Manager
Temenos India Pvt Ltd.
2010.01 - 2012.01
Program Manager
Photon Interactive Pty Ltd.
2007.01 - 2010.01
Higher Diploma in Software Engineering -
APTECH
Bachelor of Science -
Bharathidasan University
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