Santhiya Subramaniam
Shepparton,VIC
Summary
Highly motivated administrative professional with experience in streamlining office operations and improving efficiency. Strong focus on team collaboration and achieving results, flexible with changing needs. Adept in managing schedules, coordinating meetings, and handling correspondence. Known for reliability, strong organisational skills, and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Officer
Goulburn Valley Health
10.2024 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
Administrative Coordinator
Goulburn Valley Health
07.2024 - 09.2024
- Developed and maintained filing systems for electronic and paper documents
- Managed incoming and outgoing mail distribution, including scanning, sorting and delivering items promptly
- Served as liaison between vendors, suppliers, clients and staff members
- Demonstrated strong proficiency in Microsoft Office Suite
- Maintained office calendar, including scheduling appointments and meetings
- Utilized customer service skills to respond to inquiries from internal and external customers in a timely manner
- Ordered office supplies to maintain optimum stock levels
- Processed invoices and prepared expense reports
Executive Assistant to Executive Director Community Care & Mental Health and Executive Director Capital Projects, Infrastructure & Support Services
Goulburn Valley Health
06.2023 - 08.2023
- Develop and manage systems to ensure that commitments of the Directorates are effectively and reliably carried out
- Manage and coordinate work schedules and commitments including appointments, travel arrangements; screen incoming telephone calls, correspondence, emails and visitors and initiate action where appropriate
- Organise meetings/functions including preparation/distribution of agendas and papers, room bookings etc
- As required for Directorate and GV Health Committees as required
- Attend meetings as required, including those assigned and take accurate minutes and ensure all actions are coordinated and appropriately followed up
- Ensure accurate, timely advice, information/responses and support is provided to the ExecutiveDirector Community Care & Mental Health and Executive Director Capital Projects, Infrastructure & SupportServices and other Executives and Senior Management where required
- Ensure decisions from meetings are communicated to appropriate people in a timely manner
- Maintenance of office equipment within the Executive suite, ensuring that all equipment is fully functional, effective and efficient, and arranging appropriate maintenance where necessary
- Operate with a high level of autonomy, demonstrating initiative and confidence in decision making rationale
- Monitor, document and evaluate agreed upon performance indicators to achieve optimal outcomes
- Typing, photocopying and filing of correspondence as required
Administration Officer - Animal Management team
Greater Shepparton City Council
03.2023 - 05.2023
- Administration duties for the Animal Management team during the peak of Animal Registration renewals
- Provided quality customer service to internal and external customers and high level administrative support to various departments across Council
Administration Officer, Receptionist & Rostering Co-Ordinator
Mercy Health
01.2022 - 03.2023
- Reception & Administration - answering emails, phones, returning & directing calls, tour bookings, new admissions, resident contracts/agreements, Monitor entry & exits - guests, contractors, visitors Manually check RAT tests Organizing special occasions - farewells, maternity leave, Christmas events, potluck Attending to enquiries made by residents and their families Rostering - overlooking day to day roster, communicating with various departs regarding rosters, Editing and changing rosters as required Preparing rosters in advanced for sick days & holidays Recording keeping & filing - resident & staff contracts & documents Minutes of meetings Raising and receipting purchase orders
Aviation Screening Officer
Melbourne & Avalon Airport
01.2018 - 01.2022
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo
- Guarded restricted areas to prevent unauthorized entry
- Communicated with other departments and coordinated responses to suspicious activities
- Maintained order and safety while providing customer service and information to facility visitors
- Completed routine and incident-related documentation
- Monitored and conducted passenger screening
- Responded to emergency situations quickly to minimize risk and injury
- Communicated with screening staff to promptly call attention to potential or active safety problems
- Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection
- Directed passengers clearly for quick movement through security screening process
- Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits
Social Media Marketing Consultant
Self-Employed
01.2019 - 12.2021
- Collaborated closely with clients to understand business needs and implement activities to boost success
- Promoted content through advertising on specific social media networks to reach target audience
- Created and published quality original content on selected social media networks to communicate company message
- Created professional look and feel to organization's online presence in social media forums to maximize reach and understanding of company's services
- Monitored client accounts for questions and feedback to provide exceptional experience for customers
Security Guard
Various Locations in Melbourne
03.2018 - 12.2018
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Warned persons of rule infractions or violations and evicted violators from premises
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery
- Addressed problems quickly and reported clear information while working under minimal supervision
- Guarded restricted areas to prevent unauthorized entry
- Searched individuals and baggage for weapons and other prohibited items
- Verified photo IDs and tickets to allow guests passage
- Observed patrons and customers to quickly address security situations
- Managed employee access, security roles and permissions
- Safeguarded entrances using scanning equipment to keep lines moving
- Secured personnel and premises by inspecting buildings and patrolling property
Self-Employed
San's Boutique
08.2016 - 12.2017
- Maintained high feedback ratings from customers by responding quickly to questions and problems
- Established credibility and created confidence quickly and easily with online sales prospects
- Stayed up to date on store promotions, payment policies and security practices
- Communicated effectively with clientele to maintain customer satisfaction and loyalty
- Managed order process for new and existing customers
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit
Education
Diploma - Justice
TAFE
03.2024
Certificate II - Security Operations
Executive Training Group
12.2017
Skills
- Consultancy
- Communication
- MS Office Suite
- Time-Management
- RosterOn
- Reception
- Marketing & Editing
- Relationship building
- Scheduling appointments
- Database administration
- Event coordination
- Administrative support
- Workflow planning
- Customer and client relations
Accomplishments
- Graduate of Greater Shepparton Community Leadership Program 2024
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Member of Institute of Community Directors Australia (MICDA)
Certification
- HLTAID009 Provide cardiopulmonary resuscitation
- HLTAID010 Provide basic emergency life support
- HLTAID011 Provide First Aid
- HLTAID012 Provide First Aid in an education and care setting
- 2024 Community Leadership Program
- Youth Mental Health First Aid Course
LANGUAGES
Tamil Native
Malay Bilingual
English Bilingual
Timeline
Administrative Officer
Goulburn Valley Health
10.2024 - Current
Administrative Coordinator
Goulburn Valley Health
07.2024 - 09.2024
Executive Assistant to Executive Director Community Care & Mental Health and Executive Director Capital Projects, Infrastructure & Support Services
Goulburn Valley Health
06.2023 - 08.2023
Administration Officer - Animal Management team
Greater Shepparton City Council
03.2023 - 05.2023
Administration Officer, Receptionist & Rostering Co-Ordinator
Mercy Health
01.2022 - 03.2023
Social Media Marketing Consultant
Self-Employed
01.2019 - 12.2021
Security Guard
Various Locations in Melbourne
03.2018 - 12.2018
Aviation Screening Officer
Melbourne & Avalon Airport
01.2018 - 01.2022
Self-Employed
San's Boutique
08.2016 - 12.2017
Diploma - Justice
TAFE
Certificate II - Security Operations
Executive Training Group
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