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A team-oriented professional with excellent communication, interpersonal, and creative thinking skills built over from an active 10 years work. Aiming to leverage abilities to successfully maintain a full-time position that offers professional solution, utilizing engineering skill, business and sales support skill, work prioritization skill, time management and problem-solving skills to achieve goals. Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

18+ years with diverse experience in AWS, AZURE, VMware, DevOps, Continuous Monitoring, IVR platform, Operational Application-Production support & Lean Process Management. ITIL V3 foundation certified. Onsite experience working from client’s premises. Worked as an Onsite platform operations coordinator between Client & Off-shore team. Primarily engaged in gathering requirements for 24/7 support based on ITIL Methodologies, training offshore staff on various SOPs. Provide monthly performance metrics to the Senior Management as well as to clients. Act as a Liaison between Client Services Managers and Platform Operations team. In depth understanding of customer service operations, Business to Business support, self-motivated, with ability to work in an unstructured environment with little direction. A committed team player, with proven ability to exceed goals, share best practices and drive continuous process improvements. Has a high degree of commitment and can be relied upon to complete assigned task, Proactive and energetic to work in mission-critical and start up environment. Managing and operation of infrastructure in AWS and On-Premise clouds. Managed and monitored customer instances/servers for uptime and reliability Participated in product engineering meetings to ensure product features and patches comply with cloud deployment standards. Manage a global team of full-time employees, managed services, and vendor partnerships Handle escalated issues and work closely with the operations team to resolve issues. Validate problem descriptions and perform detailed problem diagnosis. Supporting Shift Leads in management / coordination of shift work where necessary Provide solution guidance to the team by inculcating leading practices in the recommended designs, patterns, leading practices, solution architecture, performance & design considerations. Manage all aspects of a highly technical team operating a large-scale Software as a Service, Infrastructure as a Service and Cloud as a Service. Reviewing and managing technical requirements and business functional requirements for establishing new cloud messaging platforms (Slack). Weekly and Monthly report on all projects tasks and hours report to internal and external stakeholders for accounting purposes DevOps tools management and automation – Gitlab CE, Jenkins, Dockers and Nexus. Continuous Monitoring tools Nagios, Datadog Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Hardworking and committed to achieving the best possible results. Responsible and accountable, with a strong emphasis on patient well-being. Successful at providing accurate and timely assessments while remaining calm under pressure.
Compassionate Dietary Aide recognized for productivity and efficiency in task completion. Skilled in meal preparation, nutritional guidelines adherence, and kitchen sanitation practices. Excel at time management, teamwork, and communication, ensuring dietary needs are met with respect and understanding.
Energetic dietary aide with several years of hands-on experience preparing and serving food to patients within healthcare facilities. Well-versed in sanitation and safety guidelines paired with in-depth knowledge of cooking and baking appliance operations. Successful multitasker possessing positive attitude and great sense of humor.

Results-oriented professional with 8+ years of experience and a proven knowledge of configuration management, disaster recovery, and end user support. Aiming to leverage my skills to successfully fill the Software Support Engineer role at your company. Experienced Software Support Engineer familiar with user support and root cause analysis. Advanced knowledge of operations and dedication to see issues through to end. Works well in remote and desk-side environments.

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