Santhosh Lingappa

Client: iag Australia

• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Collaborated with stakeholders to define project objectives and criteria.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Elicit, gather and document detailed business requirements, translating onto technical and working with development team and obtain formal sign offs.
• Proactively make recommendations to help achieve optional design of initiatives. Facilitate work shops.
• Compilation, writing and delivery of business requirement docs.
• Work with multiple stakeholders to determine best solution for complex problems.
• Active participation across all business customers provide Guidewire knowledge, support, and execution as needed across multiple business and technical business areas.

• Close to 10 years of experience in leading testing delivery for multi year, multi phased strategic IT transformation for Guidewire Insurance Suite (Policy, Billing, Claims) implementation.
• Clients: Royal Automobile Club of Queensland (RACQi - Australia), AIG-Japan, QBE Australia and ALFA Insurance USA).
• Eliciting business requirements from key stakeholders by attending workshops and brainstorming sessions. Managing requirement lifecycle, requirement design and analysis, solution evaluation, updating requirement documentation with frequent changes in agile Environment.
• Managing, measuring performance, delivery against work plans and taking corrective action where necessary.
• Expanded cross-functional organizational capacity by collaborating across cross functional teams on priorities, functions & common goals.
• Managed and motivated employees to be productive and engaged in work.

• Analyzed and tested different builds to identify, trace and help resolve bugs.
• Created and achieved product quality objectives and met product specifications. Identified issues early to increase productivity.
• Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
• Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork

• Tested software within tightly controlled test environment prior to release to production. Developed and executed test packs.
• Engaged internal and external customers during planning and test phases and interfaced with assigned project managers to comply with entry criteria.
• Composed and edited work instructions for quality and test procedures.