Santhosh Mushika
Perth,WA
Summary
Dynamic Collection Agent with proven expertise at Probe x in debt negotiation and regulatory compliance. Adept at utilizing collection software to enhance account management and achieve significant recovery rates. Recognized for exceptional customer service and critical thinking skills, driving successful outcomes in challenging situations. Committed to maintaining high standards in all interactions.
Overview
3
3
years of professional experience
Work History
Collection Agent
Probe x
Melbourne, VIC
12.2023 - 05.2024
- Managed inbound and outbound calls to collect outstanding debts.
- Documented payment agreements in customer accounts accurately and promptly.
- Utilized collection software to track account status and follow-up actions.
- Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department
- Adhering to the FDCPA throughout the debt collection process
- Preventing repeated payment delinquency by negotiating manageable debt payments.
- Negotiating settlements to receive payment on a certain percentage of the debt.
Customer Care Representative
Probe
Melbourne, VIC
11.2022 - 12.2023
- Provided support to customers via phone and email inquiries.
- Resolved customer issues by utilizing internal databases and systems.
- Documented customer interactions for accurate record-keeping and follow-up.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Process Worker
ChemistWarehouse Preston
Melbourne, VIC
12.2020 - 04.2022
- Operated machinery for efficient product handling and packaging.
- Followed safety protocols to maintain a secure work environment.
- Managed inventory levels to ensure adequate stock availability.
- Trained new employees on safety protocols, job duties.
- Cleaned tools and equipment after use according to company guidelines.
- Completed paperwork related to daily tasks such as job order forms, safety logs.
Education
Master of Science - Computer Networking
Charles Sturt University
Melbourne, VIC06-2021
Bachelor of Science - Mining Engineering
JB Institute of Technology
Hyderabad, India05-2016
Skills
- Debt negotiation
- Payment processing
- Collection software
- Account management
- Regulatory compliance
- Customer service
- Case investigation
- Client relations
- Call center experience
- Goal-oriented mindset
- Needs assessment
- Critical thinking
Timeline
Collection Agent
Probe x
12.2023 - 05.2024
Customer Care Representative
Probe
11.2022 - 12.2023
Process Worker
ChemistWarehouse Preston
12.2020 - 04.2022
Master of Science - Computer Networking
Charles Sturt University
Bachelor of Science - Mining Engineering
JB Institute of Technology
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