Santhosh Kumar Kollipara
Manor Lakes,VIC
Summary
Experienced Head of product, Operations manager, Business analyst, Trade ops manager, Performance and functional test lead and a crypto trader with over 3 years of experience in crypto industry. And built crypto exchange from the scratch. Excellent reputation for resolving problems and over looking 360 degrees view of the business.
Enthusiastic leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of blockchain and crypto world, Motivated to learn, grow and excel in the blockchain industry.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Diligent Senior Product Manager offering 2 years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Head of Product
Mex Digital (Multi Bank Group)
Sydney, NSW
01.2021 - Current
- Privileged to work for company which had turnover of 5 trillion dollars per annum. And helping them achieve to enter in to crypto markets as Mex digital as startup.
- Helping Mex digital to build crypto derivatives platform from scratch with hands on in all departments which helped me to gain great knowledge.
- Conceptualized and deployed enhanced platform features and optimized implementation for use in marketing strategies.
- Devised processes to boost long-term business success and increase profit levels.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Liaised with clients to develop deep understanding of business needs and current market landscape.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Spearheaded collaborative efforts between white hat developers and Mex digital management to bring products to market.
- Defined and analyzed metrics to measure product performance.
- Prioritized roadmap in order to achieve product goals and metrics.
- Consulted with product development teams to enhance products based on customer interest data.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Collaborated with IT department staff to enhance network-based technologies.
- Developed suggestions for technical process improvements to optimize resources.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Analyzed project-related information and made recommendations based on discoveries.
- Managed implementation of new technological improvements resulting in increased efficiency.
Customer Service Operations Manager.
Zebpay Australia
Melbourne, Australia, Australia
10.2019 - 02.2021
- Working at Zebpay Exchange (, Proven competence in communicating vision and aligning staff's performance, establishing goals and standards for staff, building customer relationships, working as team player with others, Coaching and developing staff, Recognizing, and rewarding staff performance, and following-up and following through on commitments and staff work assignments.
- Drives improvements in business processes and ensures optimal resource utilization and audit compliant administrative process and strategy.
- Work closely with cross functional partners to ensure collaboration and process efficiencies are maintained.
- Creates and maintains environment with intense focus on customer satisfaction and professional customer support balanced with consistent achievement of standard business objectives.
- Proactively lead, motivate, and develop high performing teams within time-sensitive and exciting environment to deliver on operational KPIs.
- Perform all personnel-related activities, including hiring, disciplining, developing, coaching, providing work performance evaluation, and termination.
- Responsible for hiring of staff and developing key business tactics and plans to ensure departmental service levels and customer satisfaction levels are achieved.
Business Development Manager
Zestt Pty Ltd
Melbourne, VIC
10.2017 - 06.2019
- Trading as Caltex Foodary.
- This is first franchise store Caltex has given opportunity for zestt to operate.
- Where zestt has hired me for dealing with this prestigious project for them.
- As if we prove this opportunity, we will be able to get at least 25-30 stores in next 2- 3 years.
- As zestt needed me to handle this project very carefully.
- Where I stepped into this prestigious project from day one.
- As I have got involved in building this site in 10 acres of land with World-famous interior designer to build inside store.
- This site started operating in late 2017, Where target from Caltex is too high as anticipated.
- Best challenge I ever took, as we made this store beat all targets from first month itself.
- As we have achieved around 38 million dollars in sales for first year itself and still growing.
- Key Achievements:.
- Led start-up and grand opening of new Supercenter for suburb.
- Exceeded sales and profit goals by up to 8% and 12%, respectively, from first year of opening and in each ensuing year.
- Elevated this store to #1 in sales out of 58 locations nationally within zestt owned sites, setting new area Supercenter year-end sales record of $38M.
- Tied for first place among 58 stores for lowest shrink in region in 2018 and earned #1 ranking in this category among 58 stores in 2018.
- Developed and launched loss-prevention program that proved so successful in deterring theft that it was rolled out nationwide.
- Awarded “Store Manager of Year” (2018) because of superior sales and customer satisfaction results.
- Excelled at building and motivating management and hourly teams.
- Developed many entry-level associates to leadership positions and quickly became one of primary trainers of new store managers across district.
- Recognized for key role in elevating store to achieve #1 sales ranking (out of 58 locations) nation-wide in 2018.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets
Operations Manager
Ravi Group Pty ltd
Sydney, NSW
01.2013 - 10.2017
- Where group had only 2 service stations at time when myself joined this firm.
- Dealt with lot of issues in stores initially.
- Reinvented Business model.
- Introduced Lotto and News agency to stores.
- Introduced hot food outlets outside store to increase customer walk-ins.
- Re organized stores.
- Trained staff in customer care aspects.
- Where both stores have been dragged into profits from negative cash flow.
- From there company never turned back as We are operating 16 stores in New south wales and Victoria and still counting.
- All stores have been personally setup by me and my boys.
- Everything has been looked after for each store very efficiently.
- Most of stores has been bought from scratch, All renovations including underground repair works has been performed in some of stores where I have acquired great knowledge about repairs and maintenance of stores.
- Key Achievements:.
- Turned around 2 locations with $20,000/month negative cash flow - reinvented business model, introduced new businesses into store to improve customer walk-ins, tackled staffing problems, and restored to positive cash position within 4 months.
- Introduced Hot food in many locations where it changed shop sales figures drastically by 40 percent growth in just one year.
- Improved management/ labor relations and reduced employee turnover rate by 110%.
- Coordinated site selection, construction, contract negotiations, and staff development efforts for opening of 14 stores.
- Authored and distributed company's first ever employee policy and procedures handbook.
- Exceeded aggressive sales goals and revenue targets for four consecutive years.
- Generated largest Monthly shop sales totals ($250,000) in company history at bulahdelah store.
- Hired, trained, and mentored six general managers who were promoted to area supervisors.
- Reviewed shift reports to understand current numbers and trends
Customer Service Representative
Jasbe Group
Melbourne, VIC
01.2007 - 01.2013
- While I was studying, and group had only 5 service stations in Nsw.
- Developed my skills by learning from top-class management.
- Where they offered me store manager in 2009 and has awarded me as “Best Manager of the Year” in 2010,.
- Due to my continuous effort in learning and hard work made management offer me the position of (Nsw) in 2010.
- Company grew as my experience grew with them where company has 26 stores in Nsw and almost 30 stores in Victoria.
- Key Achievements: Ø Grew business from 26K shop sales and 80,000 liters fuel sales to 125K shop sales and 320,000 liters fuel sale within Two and half years.
- Successfully managed 12 store openings in 3 years of-time and within budget.
- Recognized as “Manager of the Year" in 2009.
- Introduced Barista in Most of stores where it recorded sky-high sales figures in the shop.
Education
Master's - environmental health Practice
University of Swinburne
Melbourne, VIC2022
Bachelor of Science - Bio- Technology, Bio- Chemistry, Chemistry
UNIVERSITY oF ANDHRA
Visakapatnam08.2006
Bachelor of Science - Advanced Dip in Business
ILLAWARRA COLLEGE oF BUSINESS & MANAGEMENT
Sydney, NSW05.2009
High School Diploma -
Melbourne
Melbourne12.2017
Skills
- AML & CTF compliant
- Understanding complex technical requirements and guiding development team to implement them and requesting testing team to make sure code witten works great
- Being flexible in terms of working hours as teams were located in 6 different countries and be able to communicate efficiently and effectively
- Gathering requirements across different teams such as Customer service, Operations and compliance to make sure product developed stands along with aligned technical and complaint aspects
- Had good experience in competitor analysis of other crypto exchanges, Such as opening new accounts in different platforms and researching new ways to invent great features
- Experience delivering customer focused platforms in both web and mobile applications Making sure product delivered is compiled with great UI and UX making sure to retain old clients and to attract new clients
- Experience delivering backend integration projects such as admin panel, Sales force etc
- ISTQB Certified Tester
- Good knowledge in blockchain technology and De-Fi related projects
- Experience in setting up Kpi's and help team to achieve targets
- Product management, Business analysis, Operations, Sales, Client services, Client relationship, and client Management
- Networking, Technical support and Account management
- Service operations oversight
- Conducting interviews for new talent to onboard in several positions
- Project development and life cycle
- Work flow planning
- Risk analysis and management
- Policies and Procedures Implementation
- Trade operations oversight
- Data analysis
- Customer relations specialist
- Operations management
- Cross-functional communications
- Business planning
- Complex problems analysis
- New product introductions strategies
- Startups and turnarounds background
- Experience in guiding to build trading platforms from scratch
- Problem solver with great mind set and always taking initial step to ask any questions or to answer any questions from team
- Able to research new projects and new concepts of blockchains and how their conceptual technology can give real time solutions for Problems in blockchain space
- Being detail oriented
- Improving customer experience
- Ability to thrive in high-pressure, fast-paced and dynamic environments
- Excellent oral and written communication skills, and be able to engage and collaborate with diverse internal and external stake holders
Accomplishments
- I do trade as a hobby; I love following markets and reading charts.
- I believe in following the protocols backed up by great entrepreneurs which have the ability to provide a real time solution for existing problems.
Certification
ISTQB Certified Tester
AML & CTF Compliant
Trading
I do trading as hobby. Reading charts, following great projects and researching the micro caps is what i do in my free time.
Timeline
Head of Product
Mex Digital (Multi Bank Group)
01.2021 - Current
Customer Service Operations Manager.
Zebpay Australia
10.2019 - 02.2021
Business Development Manager
Zestt Pty Ltd
10.2017 - 06.2019
Operations Manager
Ravi Group Pty ltd
01.2013 - 10.2017
Customer Service Representative
Jasbe Group
01.2007 - 01.2013
Master's - environmental health Practice
University of Swinburne
Bachelor of Science - Bio- Technology, Bio- Chemistry, Chemistry
UNIVERSITY oF ANDHRA
Bachelor of Science - Advanced Dip in Business
ILLAWARRA COLLEGE oF BUSINESS & MANAGEMENT
High School Diploma -
Melbourne
ISTQB Certified Tester
AML & CTF Compliant
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