Summary
Overview
Work History
Education
Skills
Certification
Reading Books , Watching Movies
Languages
Timeline
Generic

Santhosh Yathirajan Burugadda

Ingle Farm,SA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Coles Express
11.2023 - Current

* Updated computer software and hardware components to the latest version.

  • * Generated reports from batch jobs to distribute to end-users.
  • * Installed and maintained computer software applications and operating systems.
  • * Assisted with system upgrades, testing and implementation.
  • * Monitored network activity to maintain security from outside intrusions.
  • * Oversaw data backup and recovery operations.
  • * Operated computer systems to input and retrieve data in accordance with established protocols.
  • * Created and maintained reports on computer operations.
  • * Communicated project information through presentations and technical reports.
  • * Established functional or system standards to address operational and quality requirements.
  • * Monitored regulatory activity to maintain compliance with records and document management laws.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Inventory Coordinator

Sigma Warehouse
03.2022 - 11.2023

Created and maintained reports on computer operations.
* Operated computer systems to input and retrieve data in accordance with established protocols.
* Updated computer software and hardware components to the latest version.
* Worked with network administrators to facilitate computer system compatibility.
* Maintaining updated and accurate records of inventory, including transfers and cycle counts.
* Review documentation and monitor product codes to search for discrepancies between stock and
records
* Assist management to measure, monitor and improve various production and efficiencies
* Assist with implementation of new systems and processes to improve Inventory and production
related process.

  • Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
  • Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.

Team Lead

Udaan
05.2019 - 01.2022
    • Trained new team members by relaying information on company procedures and safety requirements.
    • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
    • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
    • Coached team members in techniques necessary to complete job tasks.

Education

Master of Science - Data Science

Kaplan Business School
Adelaide, SA
04.2025

Bachelor of Science - Statistics

Osmania University
Hyderabad
05.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Computer Proficiency
  • Money handling abilities
  • Microsoft Excel
  • Payment Processing

Certification

Data Science Certificate

Reading Books , Watching Movies

Love Fantasy historical movies and books

Languages

English
Professional Working
Telugu
Native or Bilingual
Hindi
Limited Working

Timeline

Customer Service Representative

Coles Express
11.2023 - Current

Inventory Coordinator

Sigma Warehouse
03.2022 - 11.2023

Team Lead

Udaan
05.2019 - 01.2022

Master of Science - Data Science

Kaplan Business School

Bachelor of Science - Statistics

Osmania University
Santhosh Yathirajan Burugadda