Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Santiago Bartesaghi

Parque Miramar,Canelones

Summary

Efficient and proactive professional with strong experience in customer service, hospitality, and administration. Skilled in problem-solving, managing teams and projects, and maintaining clear communication with high-profile clients. Adept in phone communication, POS systems, and the full Microsoft Office 365 suite. Proven ability to oversee operations, support project management tasks, and deliver exceptional service in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Assistant Restaurant Manager

Sails
Noosa Heads, QLD
10.2023 - 05.2025
  • Developed weekly work schedules for all restaurant personnel to optimize staffing efficiency.
  • Resolved customer complaints promptly, enhancing overall dining experience.
  • Reviewed employee performance data regularly to pinpoint improvement opportunities.
  • Managed cash register operations, ensuring accurate deposits and reconciling discrepancies.
  • Analyzed customer feedback to uncover trends and areas for service enhancement.
  • Provided leadership and direction to restaurant employees, fostering a positive work environment.
  • Maintained accurate records of sales transactions and financial data for reporting purposes.
  • Cultivated high-profile relationships with VIP customers to ensure loyalty.

Skipper

Medcat
Barcelona/Ibiza, Catalunya
05.2023 - 10.2023
  • Cultivated luxury client relationships to enhance customer satisfaction and retention.
  • Executed comprehensive safety and risk management protocols across diverse maritime environments.
  • Demonstrated advanced seamanship skills while adapting to changing conditions.
  • Managed multiple tasks effectively, prioritizing time-sensitive projects for optimal results.
  • Led crew coordination efforts, enhancing performance and operational effectiveness.
  • Leveraged strong communication and interpersonal skills to foster collaboration among team members.
  • Achieved high-level problem resolution within tight timeframes.

Skipper

Medcat
Barcelona/Ibiza, Catalunya
05.2022 - 10.2022

Independant Trader

FTMO
Montevideo, Montevideo
03.2018 - 03.2021
  • Evaluated financial statements to assess company performance metrics.
  • Employed technical analysis tools, like moving averages and oscillators, for trade entry and exit points.
  • Conducted thorough graphical analysis to inform trade decision-making.
  • Implemented hedging strategies that minimized overall portfolio risk exposure.
  • Formulated detailed trading plans based on daily, weekly, monthly, and yearly market trends.
  • Reviewed economic data releases to gauge market impacts and adjusted strategies as necessary.
  • Monitored market conditions to identify potential trading opportunities.
  • Executed trades across diverse markets, including stocks, options, futures, and currencies.

Reception Manager

Anastasio
Montevideo, Uruguay
01.2012 - 01.2013
  • Managed front desk operations and staff scheduling
  • Handled guest check-ins, reservations, and special requests
  • Resolved customer complaints and ensured guest satisfaction
  • Coordinated with housekeeping and maintenance for room readiness
  • Trained and supervised new reception staff

Floor Manager

Meliá Hotels
Mallorca, Spain
01.2018
  • Supervised daily floor operations and coordinated staff shifts
  • Ensured high-quality customer service and guest satisfaction
  • Resolved client issues promptly and professionally
  • Managed team performance and provided on-the-job training
  • Oversaw compliance with safety and hygiene standards
  • Handled administrative tasks including email and phone communication, document handling, and scheduling
  • Utilized Microsoft Office 365 for data entry and internal coordination
  • Delivered front desk support and client service in a fast-paced environment

Education

Model Builder Certification -

Anaplan
United Kingdom
01.2024

IGCSE - Business Studies

Cambridge University
01.2016

Bachelor's Degree - Accounting

ORT Uruguay
01.2015

Marketing Program -

Stella Maris College
01.2009

International Studies Program -

Stella Maris College
01.2009

Skills

  • Leadership and team management
  • Decision-making under pressure
  • Planning and logistics
  • Effective communication
  • Regulatory compliance
  • Problem solving
  • Technology management
  • Customer service excellence
  • Front desk operations
  • Administrative support
  • Guest relations
  • Performance management
  • Employee training
  • Analytical thinking
  • Document handling and filing
  • Calendar and email management
  • Report generation
  • Inventory and stock control
  • CRM/database management
  • Order processing and tracking
  • Invoicing and billing

Languages

English
Full Professional
Portuguese
Limited
Spanish
Native/ Bilingual

Timeline

Assistant Restaurant Manager

Sails
10.2023 - 05.2025

Skipper

Medcat
05.2023 - 10.2023

Skipper

Medcat
05.2022 - 10.2022

Independant Trader

FTMO
03.2018 - 03.2021

Floor Manager

Meliá Hotels
01.2018

Reception Manager

Anastasio
01.2012 - 01.2013

Model Builder Certification -

Anaplan

IGCSE - Business Studies

Cambridge University

Bachelor's Degree - Accounting

ORT Uruguay

Marketing Program -

Stella Maris College

International Studies Program -

Stella Maris College

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Santiago Bartesaghi