Summary
Overview
Work History
Education
Skills
Certification
Timeline

Santiago Ortiz

Summary

A sale starts with a smile! :D

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

2
2
year of professional experience
3
3
Certification

Work History

Bartender / Food & Beverage Attendant

Delaware North
06.2023 - Current
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Offered product samples, answered questions and helped customers find items.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Assisted wait staff with timely food delivery and guest requests.
  • Trained new staff members on company policies and procedures.
  • Skilled at working independently and collaboratively in a team environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Bartender

Bells Hotel
12.2022 - Current
  • Mixed unique and interesting cocktails for customers, including bar specials. Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Bartender

Platinum Staffing
11.2023 - Current
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Self-motivated, with a strong sense of personal responsibility.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Food & Beverage Attendant

Atlantic Group
03.2023 - Current
  • Assisted customers with carry-out service.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Provided attentive service and proactively assessed guest needs.
  • Maintained clean and organized dining areas for an enjoyable guest experience.

Education

Advanced Diploma - Civil Construction Design

Danford College
09.2025

Skills

  • Sales expertise
  • Interpersonal Communication
  • Wine and liquor knowledge
  • Food Service Management
  • Teamwork and Professionalism
  • Team training and development
  • Fast Learner
  • Bar Equipment Familiarity

Certification

RSA VIC / 2022

Do food Safety / 2023

Working With Children / 2022

Timeline

Bartender - Platinum Staffing
11.2023 - Current
Bartender / Food & Beverage Attendant - Delaware North
06.2023 - Current
Food & Beverage Attendant - Atlantic Group
03.2023 - Current
Bartender - Bells Hotel
12.2022 - Current
Danford College - Advanced Diploma, Civil Construction Design

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Santiago Ortiz