Summary
Overview
Work History
Education
Skills
Languages
volunteering
Timeline
Generic
Santiago Perez

Santiago Perez

Coburg,VIC

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 3 years of experience. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

3
3
years of professional experience

Work History

UTS Field Engineer 4

SUSTS COLOMBIA LIMITED
12.2019 - 08.2022
  • Serve user requirements in accordance with technical procedures and current regulations, install and assemble computer equipment, instruct in the use of computer tools according to customer needs, preparation of instruction manuals on software installation and configuration
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Technician for end user support

NEW GROUP IT S.A.S
03.2019 - 11.2019
  • Record information in accordance with regulations and required technical procedures, provide technical support to users including the diagnosis and solution of difficulties and problems with software, hardware, peripheral equipment, networks, databases and the Internet
  • Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
  • Optimized network performance, conducting regular updates and patches to software systems.

Education

Diploma of Information Technology

Albright Institute
Melbourne, VIC
07.2026

Advanced English

Explore English
Melbourne, VIC
04.2024

High School -

ISOLDA ECHAVARRÍA
11.2018

System technique - Information Technology

Servicio Nacional De Aprendizaje (SENA)
Colombia
11.2017

Skills

  • Teamwork
  • Attention to Detail
  • Customer Service
  • Multitasking and Organization
  • Troubleshooting
  • Operating System Support
  • Remote Support
  • Hardware Installation
  • System Configuration
  • End-User Training

Languages

Spanish
Native or Bilingual
English
Limited Working

volunteering

- GALILEO SCOUT GROUP 107 (Colombia)
April 2019 – December 2020


Leaders are the lifeblood of the Scouting Movement, doing their part to support thousands of young people to grow and develop through Scouts.


- STARTING OVER DOG RESCUE (Australia)

August 2024 - Currently


Foster carer of homeless dogs giving them a second chance to find their forever home

Timeline

UTS Field Engineer 4

SUSTS COLOMBIA LIMITED
12.2019 - 08.2022

Technician for end user support

NEW GROUP IT S.A.S
03.2019 - 11.2019

Diploma of Information Technology

Albright Institute

Advanced English

Explore English

High School -

ISOLDA ECHAVARRÍA

System technique - Information Technology

Servicio Nacional De Aprendizaje (SENA)

Similar Profiles

CREATE PROFILE
Santiago Perez