Santiago Sanchez
Townsville City,QLD
Summary
Detail-oriented help desk technician with a strong foundation in technical support and problem resolution. Committed to improving user experiences through effective communication and timely issue resolution.
Overview
6
6
years of professional experience
Work History
Shift Leader
Guzman y Gomez
Idalia, Queensland
12.2022 - Current
- Supervised team members during busy shifts to ensure efficient service and workflow.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Assisted in training new employees on shift operations.
- Managed inventory levels, restocking supplies to maintain operational efficiency.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Sales and Kitchen assistant
Gema Group
Townsville City, Queensland
04.2023 - Current
- Processed customer transactions accurately using point-of-sale system, ensuring smooth checkout experience.
- Assisted customers with product inquiries and service requests.
- Restocked inventory promptly to maintain optimal supply levels and prevent stockouts.
- Communicated with servers to coordinate dish orders and special requests promptly.
Help Desk Technician
Aruba Networks
San Jose, California
01.2021 - 01.2023
- Provided technical support for network connectivity and hardware issues, ensuring timely resolution for users.
- Assisted users with remote access setup and configuration, enhancing their ability to work efficiently from various locations.
- Documented support tickets to track issue resolution in ticketing system.
- Engaged customers to identify needs and recommend suitable products.
Education
Diploma - Hospitality Management
Axial International College
Townsville12-2026
Diploma - Information Technology (Cloud Engineering)
Tafe
Townsville12-2024
Skills
- Point-of-sale management
- Inventory management
- Shift management
- Customer service
- Customer engagement
- Positive customer interaction
- Conflict resolution
- Project management
Timeline
Sales and Kitchen assistant
Gema Group
04.2023 - Current
Shift Leader
Guzman y Gomez
12.2022 - Current
Help Desk Technician
Aruba Networks
01.2021 - 01.2023
Diploma - Hospitality Management
Axial International College
Diploma - Information Technology (Cloud Engineering)
Tafe