Santiago Suárez
Summary
Inspirational and results-driven person with proven results in driving successful sales strategies, customer service, and quality control. Adept in inspection processes, sales operations, and commercial construction projects. Proven ability in fostering key industry relationships, while adapting to new challenges in fast-changing environments. Critical thinker and effective negotiator with a keen eye for details and innovative approach to problem solving.
Overview
12
12
years of professional experience
Work History
Carrier Broker
NOLAN TRANSPORTATION GROUP
12.2023 - Current
- I was tasked with expanding the business's sales to potential clients.
- I researched and analysed competitive rates per load for our services, presented the pricing strategy to the board and once approved, educated my team and offered to new and existing clients.
- As a result, we successfully retained our current client's portfolio while expanding it by securing contracts with new clients.
- Responsible for delivering exceptional customer service standards aligned with company core values, I appreciate honest and open conversation with my clients.
- In the face of challenges, I focused on positive outcomes for both my clients and the company.
- By discussing the strategic solution, I ensure that any issue is addressed promptly and actions are taken accordingly.
- I consistently completed the deliveries within the timeframe and budget.
- I have achieved all key performance indicators during my time in the company.
Sales coordinator
GREENWAY PEST SOLUTIONS
04.2023 - 12.2023
- I was responsible for overseeing the sales department, which includes product delivery.
- I developed and implemented a route assignment strategy based on daily and weekly sales behaviour in the area.
- Technicians were incentivated and rewarded for timely delivery and sales closures.
- As a result, customer satisfaction and retention scores were not only maintained but also increased.
- These proved the effectiveness of the sale/delivery strategy design.
Quality Control
THERMO FISHER SCIENTIFIC
03.2021 - 04.2023
- I was employed as a quality control officer.
- Supervising quality of the final pharmaceutical product and its packaging before delivery.
- I was assigned to a production line of over 50 technicians, I promoted the maximous standards of quality by familiarising and creating computerized checklists, which enables quality stations at the critical part of the production process and faster detection of imperfect products.
- The process applied to my production line received compliance in every audit of control conducted quarterly.
Sales Representative and Estimator
AMERICARPETS
11.2020 - 03.2021
- Devoted to actively participating in the sales process.
- I liaise directly with customers and post sale support.
- I maintained an open communication with providers and negotiated the best price to both, the benefit of the company and the satisfaction of the clients.
- Sales and price estimation contributed to the company's increased profitability.
Consistent Prior Work Experience
05.2013 - 11.2020
- While We Wash - Hooper, UT & Hill Air Force Base, UT
- Macy's - Ogden, UT
- Zrii Corporation - Colombia
- CTI Construction - Ogden, UT
- BHI Construction - Salt Lake City, UT
Education
Electrician Apprenticeship - Second year Apprentice
Ogden-Weber Technical College
Ogden, UT04.2017
High School Diploma -
Bonneville High School
Ogden, UT05.2014
Skills
- Bilingual
- Technology and IT solutions
- Productivity enhancement
- Disciplined approach to sports
- Bodybuilding
- Wellbeing
Locations
- 5117 Sunset Ridge, Ogden, UT
- Carrera 50 #152-57, Bogotá, Colombia
Additional Training Certifications
- Excel Level 1 & Level 2
- OSHA 10-hour
- OSHA Forklift Operator
- 3M Fire Penetration Certification
- Aerial Work Platform Safety Certified
- Tower Climbing Rescuer Tech certification
Timeline
Carrier Broker
NOLAN TRANSPORTATION GROUP
12.2023 - Current
Sales coordinator
GREENWAY PEST SOLUTIONS
04.2023 - 12.2023
Quality Control
THERMO FISHER SCIENTIFIC
03.2021 - 04.2023
Sales Representative and Estimator
AMERICARPETS
11.2020 - 03.2021
Consistent Prior Work Experience
05.2013 - 11.2020
High School Diploma -
Bonneville High School
Electrician Apprenticeship - Second year Apprentice
Ogden-Weber Technical College
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