Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Santiah Lay

Camberwell,VIC

Summary

I am a hardworking team member with precise and rapid order processing skills. Informative when explaining menu options. Pleasant personality and great communication and customer service skills.

Overview

4
4
years of professional experience

Work History

Front Counter Crew Member

Hungry Jacks
Burwood, VIC
03.2022 - Current
  • Interacted pleasantly with guests to deliver quality customer service.
  • Restocked kitchen supplies including food products and utensils.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Assisted patrons in making menu selections.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained safe food handling practices to prevent germ spread.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.

Casual Babysitter

Self Employed
Melbourne, VIC
09.2019 - 11.2022
  • Read stories and played alphabet games to promote early literacy.
  • Enforcing discipline when necessary but always doing so calmly and respectfully.
  • Responsibly watched children while parents were out.
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Provided direct-care services for children of varying ages.
  • Establishing trust through consistent communication with both parents and kids.
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Supervised and cared for children ages 1 to 7.
  • Maintaining a positive attitude while being patient and understanding with the children.

Education

Certiciate 3 in Individual Support - Individual Support

Box Hill Institute
Box Hill, VIC
10-2023

Camberwell High School
Canterbury, VIC
11-2022

Skills

  • Product Promotion
  • Customer Service
  • Accuracy and Efficiency
  • Organization and Time Management

Accomplishments

I was the house captain in year 6, which taught me a lot of leadership skills such as staying organized, working well within in a team and good communication.

Timeline

Front Counter Crew Member

Hungry Jacks
03.2022 - Current

Casual Babysitter

Self Employed
09.2019 - 11.2022

Certiciate 3 in Individual Support - Individual Support

Box Hill Institute

Camberwell High School

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Santiah Lay