Santosh Darlami
East Fremantle
Summary
Developed strong problem-solving and communication skills in fast-paced IT support environment. Excelled at diagnosing and resolving technical issues, and providing clear instructions to users. Seeking to transition into new field where these skills can contribute to efficient and effective operations.
Overview
2
2
years of professional experience
Work History
Maintenance Assistant
Regis Aged Care
12.2023 - Current
- Maintained safety conditions and standards in facility.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal.
- Provided excellent customer service while addressing tenant maintenance requests promptly and professionally.
- Inspected systems and equipment to identify unscheduled maintenance and repair needs.
- Reduced downtime by performing preventative maintenance tasks, extending the life of machinery and equipment.
- Assisted in troubleshooting complex mechanical issues, leading to faster resolution and minimized production delays.
IT Support-Bootcamp
Extra Tech
06.2024 - 10.2024
- Managed time efficiently in order to complete all tasks within deadlines.
- Collaborated with cross-functional teams to implement IT improvements, optimizing system performance.
- Enhanced end-user experience with effective communication skills and empathetic listening.
- Improved customer satisfaction by efficiently resolving IT issues and providing timely support.
- Maintained accurate records of all help desk interactions, allowing for efficient tracking and analysis of recurring issues.
- Managed high levels of call flow and responded to technical support needs.
IT Intern
Navitas Professional
07.2023 - 09.2023
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Used ticketing systems to manage and process support actions and requests.
- Supported transition to cloud-based storage solutions, facilitating improved data accessibility and collaboration among team members.
Education
Advance Diploma - Information Technology
Australian College of Technology
Sydney, NSWBachelor of Information Technology -
Federation University Australia
VICSkills
- Remote desktop support
- Network troubleshooting
- Hardware diagnostics
- Desktop technical support
- Data backup and recovery
- Ticketing systems
- Application support
- VoIP systems
- Active directory, Office 365
- Technical troubleshooting
Timeline
IT Support-Bootcamp
Extra Tech
06.2024 - 10.2024
Maintenance Assistant
Regis Aged Care
12.2023 - Current
IT Intern
Navitas Professional
07.2023 - 09.2023
Advance Diploma - Information Technology
Australian College of Technology
Bachelor of Information Technology -
Federation University Australia
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