Summary
Overview
Work History
Education
Skills
Education Trainings
References
Timeline
Generic

Santosh Gautam

Harrison,Australia

Summary

Dedicated and organized professional with almost 6 years of housekeeping experience including room attendant, houseperson, project coordinator, Second In charge, Assistant Manager and Office Coordinator providing comprehensive support in daily operation. Demonstrated proficiency in managing multiple tasks, prioritizing responsibilities, and maintaining meticulous attention to detail. Skilled in handling confidential information, utilizing various office software, and delivering exceptional customer service. Adept at fostering strong relationships with colleagues and clients to ensure smooth operations and enhance productivity.

A solid customer service and sales experiences Young, Intelligent, Energetic and Professional Individual Strong analytical and interpersonal skill Proven ability to work independently on demanding environments. Excellent Oral and Written communication skills Positive mindset, enjoyment, challenges and strive for success.

Overview

11
11
years of professional experience

Work History

Second In charge

Luxxe Outsourced Hotel Services
01.2018 - 01.2023
  • Oversee daily housekeeping operations for a 296-room luxury hotel, ensuring the highest standards of cleanliness and guest satisfaction
  • Manage a team of around 60 housekeeping staff, including recruitment, training, scheduling, and performance evaluations
  • Managed and processed the receipt of vendor invoices and staff reimbursements, ensuring accurate recording and categorization of financial data
  • Acted as the lead point of contact for all vendor payments received by Accounts Payable, resolving inquiries and providing exceptional customer service
  • Effectively managed payment notifications identified and resolved payment rejections and sought clarification from internal and external customers
  • Maintained a well-organized record keeping system for payment files, ensuring ease of access for future reference and audit purposes
  • Performed general office administrative duties including timekeeping for the section, ensuring accurate and timely reporting
  • Demonstrated proficiency in cash handling duties, maintaining accuracy and adherence to established company policies
  • Develop and implement housekeeping policies, procedures, and standards to optimize efficiency and maintain cleanliness
  • Maintain inventory of housekeeping supplies, equipment, and linens, ensuring optimal levels and cost-effective purchasing
  • Prepare and manage the departmental budget, monitoring expenses, and implementing cost-saving measures
  • Implement and enforce eco-friendly practices and sustainability initiatives within the housekeeping department
  • Prompt in using hotel management software including Opera, guest Centrix
  • Manage the staff rostering, prompt in using Optii, Realtime, Human Force and UKG.

Site Supervisor

Meriton Suits
Sydney, NSW
01.2017 - 01.2018
  • Worked with intricate detailing and cleanliness standards to meet the hospitality requirements
  • Multi-task between the roles of Front desk, Maintenance, and supervisor to make guest stay valued
  • Manage staffing, rosters, and payment by constantly interacting with HR and Accounts
  • Supervision of day-to-day operation of the department
  • Informing Room attendants, House persons and Supervisors about their daily priorities
  • Assisting with housekeeping operations- stock control and releasing of rooms in with standard
  • Coordinating housekeeping needs with other department managers
  • Rostering of all the staff and their timesheet approval

Supervisor

Meriton Suits
Sydney, NSW
06.2016 - 06.2017
  • Prepared staff work schedule
  • Delivered efficient preparation, cleanliness, and presentation of guest’s room in accordance with hotel standards
  • Daily allocations of rooms and duties
  • Strong attention to detail with rooms and public areas
  • Responsible for allocating daily tasks for thirty or more staff
  • Daily occupancy report handling and reporting to manager.

Room Attendant and House person

Meriton Suits
Sydney, NSW
09.2014 - 05.2016
  • Clean and service allocated room, to the highest five-star level
  • Report maintenance issues to the supervisors.

School Teacher

Kasturi English Boarding School
Itahari, Nepal
03.2012 - 07.2014
  • Look after children
  • Provide Math’s and Accounting Teachings
  • Reporting to the school headmaster
  • Exam preparation
  • Disciplined students
  • Provide tasks to students
  • Monitor students’ progress
  • Organize Teacher Parents meetings.

Internship

Prime Commercial Bank Ltd
Itahari, Nepal
07.2012 - 09.2012
  • Provide Customer Service
  • Process Efpos, Credit Card and Cash payments
  • Assist process loan applications
  • Sales support
  • ID processing
  • Report fraudulent transaction to the managers
  • Cold calls
  • Provide teller support
  • Support account department.

Team Leader

Bunnings Warehouse
Fyshwick, ACT
01.2021
  • Operate registers as required
  • Observed and monitored the staff performance and productivity
  • Merchandising and replenishing the products
  • Assisting the customers across a wide range of retail products, trade orders and special orders
  • Coaching and developing others, providing feedback, and getting the best out of a team
  • Being approachable and confident when interacting with customers
  • Supporting the store leadership team
  • Assisting the team with inducting and training
  • Coordinating the flow of stocks.

Education

MBA - Accounting

Central Queensland University
Sydney, NSW
10.2016

Skills

  • Cash Register Operation
  • Efpos, Cash and Card Payment Processing
  • Computer Skills
  • General Book Keepings
  • Prompt knowledge in Deputy, Realtime and human force

Education Trainings

  • Australian Capital College, Canberra - Australia, Diploma in Leadership Management, 2018-2019
  • Crowne Institute of Business and Technology, Canberra - Australia, Advanced Diploma in Leadership Management, 2019 - 2020
  • Purbanchal University, Nepal, Bachelor’s in business administration (BBA), 2010 - 2014
  • Vishwa Adarsha High School, Nepal, Higher Secondary School, 2007 - 2009
  • Kanchanjunga English Boarding School, Nepal, School Leaving Certificate, 2005
  • Itahari Computer Institute, Nepal, Proficient level in Computing, 2009

References

  • Bivek Poudyal, Area Manager, Luxxe Outsourced Hospitality Pvt. Ltd, Canberra, 0416 861 874, bivekp@luxxe.com.au
  • Sailesh Dhungana, Supervisor, Bunning Warehouse Fyshwick, 0452 220 540, saileshdhungana@hotmail.com

Timeline

Team Leader

Bunnings Warehouse
01.2021

Second In charge

Luxxe Outsourced Hotel Services
01.2018 - 01.2023

Site Supervisor

Meriton Suits
01.2017 - 01.2018

Supervisor

Meriton Suits
06.2016 - 06.2017

Room Attendant and House person

Meriton Suits
09.2014 - 05.2016

Internship

Prime Commercial Bank Ltd
07.2012 - 09.2012

School Teacher

Kasturi English Boarding School
03.2012 - 07.2014

MBA - Accounting

Central Queensland University

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Santosh Gautam