SANTOSH KANDEL

Helpdesk Support Analyst

The Squire’s Landing

Sydney, Australia

09.2023 - 02.2024

Provide technical assistance (Wi-Fi connection issues, printer issues, Computer slow issue, Deletion of important files issues) to the users and client via E-mail, Telephone, remote support tools and onsite
Update software, restoring system settings, addressing blue screen errors, cleaning up disk space, and booting from a USB, CD/DVD, and network drive
Installing and configuring operating system, manage and maintain WDS, applying updates and patches, securing the security of the system, managing user account and permission, and implementing backup and recovery solutions
Create and manage users and group in ADDS, grant NTFS permission, apply group policy, reset password, giving them permission to their personal and company data by ensuring the security policies
Onboarding and offboarding staff, applying MFA to the users, helping them to reset their password manually or self, add custom domain, migrating on premisses data to cloud and applying identity protection features to enhance the security of an organization through Microsoft Entra ID
Handle and troubleshoot Teams, SharePoint, OneDrive, Outlook user mailboxes, including setting up new profiles, backing up emails, restoring deleted messages, and configuring features like email signatures and auto-replies
Resolving issues related to SharePoint sites, document libraries, permissions, and workflows
Addressing OneDrive synchronization issues, file access problems, and storage quotas
Assisting clients in enrolling the device in Intune for management, troubleshooting device registration issues and help them to install, update and troubleshoot applications
Managing and prioritizing the tickets as quickly as possible based on incident, urgency, impact, and the consequences, if technical issues exceed or unresolved, escalate to the senior stakeholders
Troubleshoot printer issues such as connectivity problems, print quality issues, paper jams, toner change and driver issues
Managed and troubleshoot networking issues including internet connectivity problems, LAN/WAN connectivity issues, Wi-Fi connectivity problems, slow network performance, VPN connection problems, DNS issues, IP addressing problems, firewall configuration, and network hardware failures
Manage and create virtual PC and virtual server through VMware workstation and connect PC to a domain
Setup desktop computer, including hardware and software installation, network configuration and security parameters.