Summary
Overview
Work History
Education
Skills
Certification
Languages
Customers/Clients
WMS / ERP System
Affiliations
Accomplishments
References
Timeline
Generic
Santosh Khengar

Santosh Khengar

Bayswater,Australia

Summary

I have been the Logistics and 3PL Manager—ANZ at Avery Dennison since 2017. In this role, I oversee five 3PL sites and manage National Logistics Operations for Australia and New Zealand. Prior to moving to Australia in 2016, I worked for 14 years at DHL Supply Chain NZ, where I managed shop floor warehouse operations for a variety of clients, including those in FMCG, life sciences, animal health, consumer electronics, cold chain management, dangerous goods storage, and dairy products. I effectively utilize my strong communication, leadership, and stakeholder management skills to achieve success in these areas:

Financial monitoring - Overseeing budget and continuously improving operations to ensure alignment. At Avery Dennison, I managed a budget of AUD 5 million as part of the Annual Operating Plan (AOP), making sure that costs met the forecasted budget. By implementing several productivity projects, I successfully reduced costs by 5% without compromising the customer experience.

Transport & 3PL Tender – Taken lead in managing the end-to-end tendering process to select the best transport and 3PL service provider. This involved conducting a site visit to understand the service providers' infrastructure, people, IT systems, capacity and capabilities, Great exposure to RFP and RFQ tender documents.

Contract Management – A client-centric approach to contract management, including aligning contract reviews with the management’s strategy. Currently managing contracts for over 6 service providers.

Warehouse Management – Coordinate and manage day to day operations to ensure inbound, outbound, inventory KPIs are met daily, weekly and monthly.

Inwards/Outbound Function – Scheduling of all inbound/outbound activities, including container grid management, inbound data analysis, resource and storage planning, order analysis/processing, and management of multiple 3PL sites. Receipt and booking on time.

Inventory Control – Significant experience in inventory analysis, EDI inventory reconciliation and coordination, Daily Cycle Count, Managing annual stock take

Team Management – Signification experience managing large teams (Successfully managed team of more than 40 staffs), Experience in labour forecasting, rostering, performance monitoring, recruiting and staff training

Health and Safety – Promotion of a safe working environment, including hazard/incident management, ISO Qualities compliance for site maintenance, Chain of Responsibility development of SOPs and training

Project Management – Experience across the entire project cycle, with expertise in expense management and successes in significant cost savings. Monitoring and managing the project timeline to completion

Information Technology – Significant involvement in pilot testing, development of instructional manuals/SOPs, and continuous improvement. I have strong PC skills in MS Office.

ERP- Super user for SAP-WM, Manhattan and salesforce.com – Advanced use of ERP, WMS systems and RF technology, and experience in training and implementation of such systems. Along with ERP systems.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Logistics & 3PL Manager

Avery Dennison Material Pty Ltd
Moorabbin, VIC
01.2017 - Current
  • Maintain a healthy and joint partner relationship with the 3PL and transport service provider to gain a favourable outcome with confidence.
  • This challenging role involves managing multiple 3PL sites across ANZ, which consist of more than 2,000 pallets and five different product ranges, including DG items.
  • Annual 3PL Budget: AUD 600k.
  • 3PL Contracts, x 5
  • Contract Type: Activity-Based.
  • Logistics: Overseeing complex road transport for ANZ, managing 600 local and interstate deliveries per week.
  • Annual Transport Budget, AUD 3.6 mil.
  • Transport Contract x 6
  • Direct Reporting to this role: Client Account Manager, 3PL Warehouse Managers.
  • Identify process improvement projects using DEPICT tools (Define, Plan, Implement, Control, and Transition), backed by the SOPs and process map.
  • Be a champion and subject matter expert to guide 3PL with their operations. I have written more than 80 SOPs to train the 3PL warehouse staff.
  • Ensure daily, weekly, and monthly KPIs and SLAs are met and presented to the leadership team.
  • Lead and manage Monthly KPI meetings to go through the KPI pack.
  • Provide clear guidance and priorities to the 3PL team to ensure that the results are achieved in day-to-day operations and difficult situations, such as short staff, system outages, and exceptionally high volume.
  • Inventory management and stock control, including identification of slow-moving products.
  • Identify the training gap and develop a training matrix to support the 3PL partner, ensuring operations run uninterrupted.
  • Lead and inspire a high-performing team.
  • Maintain the issue logbook to understand the root cause of the problem and ensure corrective actions are taken promptly to reduce operational challenges and costs.
  • A set timeline for inbound, outbound, and cycle counts was given to the 3PL team to meet the target and report accordingly.
  • Develop a Business Continuity Plan with the 3PL service provider to ensure operations run even in the worst situation (i.e. Covid BCP, system and internet outage, etc.)
  • Review contracts and run end to end tendering process to find the best suitable service provider to achieve best quality, service in competitive price
  • Regular cycle count inventory accuracy led to dismissal of annul stock take cost and time
  • Ensure regular guidance and support are provided to the 3PL team to ensure they do not fail.
  • Monthly site visit across the 3PL site to provide face to face guidance and support
  • Submit AOP/Budget forecast and make sure cost does not go above the AOP.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Provided leadership during times of organizational change or crisis situations.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Reviewed contracts before signing them on behalf of the organization.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Managed annual budgeting and forecasting, optimizing resource allocation.

Quality Co-ordinator

Avery Dennison Material Pty Ltd
01.2016 - 01.2017
  • This position was taken to move from New Zealand to Australia to settle in new country with no stress
  • Equipped with knowledge and extensive experience, I had implemented cost saving and salesforce IT project within an year and Avery Dennison has prompted to Logistics & 3PL role for ANZ
  • Main duties include as a Quality Co-ordinator
  • Non-confirmation review
  • Process quality claims
  • Review CAPA- Corrective Action Preventive Action

Operations Manager -3PL

DHL Supply Chain LTD
01.2015 - 01.2016
  • Managing a team of 40 warehouse personnel (incl
  • Warehouse Supervisor, Leading hand, Store Person administrator, and Store Person hoist drivers) this role saw me work with FMCG, pharmaceutical and medical business clients to:
  • Increase the warehouse’s profit margin through refinement of internal processes, provision of staff training and instigation of behavioural change
  • Improve employee performance and ensure an engaged workforce through proactive management of employee behaviours, performance monitoring, recognition, and identification of training opportunities
  • Ensure accurate cost allocations through budget monitoring and proactive investigation of billing
  • Maintain accurate inventory control through root cause analysis on inventory variances
  • CHEP and loscam pallet management
  • Maintain a zero lost time injury rate and attain successful outcomes from external audits through oversight of company health and safety practices and compliance with government regulations
  • Achieve all SLA and KPI measurements through on-going development of best practices across stock management, inventory and reconciliation
  • Achieve maximum operational efficiency through analysis and identification of appropriate material handling equipment
  • Oversee all transport operations, including freight cost analysis, delivery coordination and container yard management

Site Operations Manager -3PL

DHL Supply Chain
01.2013 - 01.2015
  • Having responsibility for two sites, 24x7 warehouse operations, this role saw me responsible for a team of 30 in the movement of 5400sqm finished goods and 5500sqm raw material
  • Dealing with Nutricia, this role taught me to implement strict MPI legislation and handle high volumes of inbound/outbound products to:
  • Maintain a zero lost time injury rate, attain a successful outcome of external audits and gain compliance for the Path of Quality Programme through oversight of company health and safety practices and compliance with government regulations
  • Drive efficiency across the business through in-depth knowledge and oversight of WMS operating systems (incl
  • RF technology), floor space management and line haul/route truck loading
  • Ensure a proactive approach to stock management through oversight and participation in finished goods and pallet stocktakes, accurate receipting and putaways of finished goods and raw material
  • Ensure accurate and efficient export processes through preparation of domestic and export documentation, communication with clients and freight forwarding companies, and advice on FCL and CLC container loading
  • Generate cost savings and efficiencies through analysis of existing processes and recommendation and implementation of process initiatives

Operations Supervisor-3PL

DHL Supply Chain
01.2011 - 01.2013
  • Responsible for outbound operations and staff management within the warehouse, this role involves ensuring smooth operations and drive continuous improvement across the warehouse

3PL Operations Supervisor – Administration Team

DHL Supply Chain
01.2011 - 01.2013
  • Looking after the administration staff, this role saw me drive process improvement related to WMS and warehouse operations, inventory control and customer services across FMCG, pharmacy, DG, engineering and dental client operations

SAP Super User

DHL Supply Chain
01.2007 - 01.2009
  • Implementation of the WM-SAP module across GSK warehouses across New Zealand

Operations Administrator

DHL Supply Chain
01.2005 - 01.2007
  • Day to day management of a third-party logistics provider, including warehousing and import/export coordination for a 24hr seasonal operation

Store Person – Administration

DHL Supply Chain
01.2003 - 01.2005
  • Stock administration for medical companies, Pfizer and Smith Medical

Education

Bachelor’s - Accounts & Auditing

Bachelor’s in commerce
01.1998

Diploma -

Diploma in Business Management
01.1999

Skills

  • Verbal and written communication
  • Negotiation
  • Team building
  • Vendor Management
  • Problem-solving aptitude
  • Performance Management
  • Multitasking
  • Regulatory Compliance
  • Quality Control
  • Change Management
  • Data Analysis
  • Project Management
  • Cost Reduction
  • Timeline
  • Inventory Control
  • Logistics System
  • Transportation planning
  • Software Implementation
  • Operations efficiency

Certification

  • Fork Hoist and Reach License, Crown Equipment Limited
  • First- Aid Certificate, New Zealand Red Cross
  • Accredited Transitional Facility Operator – MPI New Zealand
  • Completed Site Fire Warden Training, Fire Safety and Evacuations Ltd
  • Accredited person to use E-cert online system for NZ Dairy Industries – MPI New Zealand
  • Certificate course in Dangerous Goods Handling for Road Transport

Languages

English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual

Customers/Clients

* Glaxosmithkline- GSK ( Life Science and FMCG)

* Pfizer ( Life Science and FMCG)

*  Reckitt Benckiser i( Life Science and FMCG)

* 3M ( Life Science and FMCG)

* Dr Reddy ( Life Science and FMCG)

* Canon ( Consumer Goods) 

* Nutricia ( Food Products - Baby Infant formula)

* Avery Dennison

WMS / ERP System

  • SAP
  • JDE
  • Manhattan
  • mfgPro
  • Salesforce.com

Affiliations

  • Volunteering in tree plantation
  • Playing Volleyball and Badminton

Accomplishments

  • Received multiple "Thank you" awards in Avery Dennison
  • Twice, I was one of the nominees for ‘Employee of the Year’ in DHL Supply Chain New Zealand operations among 500 plus staffs

References

References available upon request.

Timeline

Logistics & 3PL Manager

Avery Dennison Material Pty Ltd
01.2017 - Current

Quality Co-ordinator

Avery Dennison Material Pty Ltd
01.2016 - 01.2017

Operations Manager -3PL

DHL Supply Chain LTD
01.2015 - 01.2016

Site Operations Manager -3PL

DHL Supply Chain
01.2013 - 01.2015

Operations Supervisor-3PL

DHL Supply Chain
01.2011 - 01.2013

3PL Operations Supervisor – Administration Team

DHL Supply Chain
01.2011 - 01.2013

SAP Super User

DHL Supply Chain
01.2007 - 01.2009

Operations Administrator

DHL Supply Chain
01.2005 - 01.2007

Store Person – Administration

DHL Supply Chain
01.2003 - 01.2005

Bachelor’s - Accounts & Auditing

Bachelor’s in commerce

Diploma -

Diploma in Business Management

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Santosh Khengar