SANTOSH SANGWAN
Corporate Store Manager
Cranbourne
Summary
Results-driven professional with over two years of experience in administration, accounts, and customer service within the Accounting, Hospitality, and Logistics sectors. Strong academic background with degrees in Management and Accounting. Currently excelling as a Corporate Store Manager at 7-Eleven, leading operations, driving performance, and ensuring exceptional customer satisfaction. Proactive work ethic, positive attitude, and commitment to exceeding expectations are key strengths. Dedicated to maintaining high professional standards and delivering service excellence. Seeking a long-term career opportunity to contribute meaningfully and grow as a valued member of the team.
Overview
8
8
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Corporate Store Manger
7 Eleven Gas Station
Melbourne, Victoria
06.2024 - Current
- Developed a highly motivated team through regular training sessions and consistent feedback for continuous improvement.
- Coordinated special events at the store location that attracted repeat customers, driving increased revenue and brand awareness.
- Managed inventory effectively, resulting in reduced shrinkage and increased product availability for customers.
- Monitored competitor activity within the market area, adapting tactics as necessary to maintain a competitive edge in the industry space.
- Increased overall store performance by implementing strategic sales techniques and exceptional customer service.
- Maintained a clean, safe, and organized store environment, ensuring compliance with company guidelines and local regulations.
- Established strong relationships with vendors, negotiating favorable contracts for merchandise procurement.
- Leveraged employee strengths by assigning tasks strategically, resulting in high-performing teams capable of exceeding sales targets consistently.
- Analyzed financial reports to identify trends and areas for growth, leading to improved profitability across all departments.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Store Manager
7 Eleven Gas Station
03.2023 - 05.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Shift-Supervisor
7 Eleven
06.2017 - 03.2023
- Implement new products according to the 'Store Guide' and 'New Products' link on portal.
- Understanding reports: Daily selection view, Article enquiry, DCOS, Weekly Sales, Focus KPI's.
- Review the Vendor Order and Delivery Schedule.
- Review IPR Report.
- Pay in and Pay out.
- Banking on weekends.
- Drive off report, evidence submission, withdrawal, back up and follow up.
- Complete a daily fresh order.
- Complete a C-Store order.
- Order stationary through WINC.
- Temperature book responsibilities for weekly and monthly temperatures.
- Job logging for any equipment failure and fuel.
- Receiving C-Store delivery using Carrier Content Report.
- Receiving high risk food products in accordance with the Food Safety Program.
- Receive tobacco products in accordance with standards and procedures.
- Test the duress alarm.
- Verify contents of envelope drops.
- Dump all the tubes from the safe.
- Add tubes to the safe.
- Adjust tube amounts.
- Order change through Armguard on the Back office Portal.
- Review layouts and adjust as required.
- Reprint missing labels.
- Complete Store walk using Manager Duties Roadmap.
- Implement promo changes as per Promo guidelines.
- Providing outstanding customer services to all customers, whether fuel or connivance transaction.
- Process sales in an accurate and timely manner.
- Increase sales through promotions and upselling.
- Check product expiry date and mark them to reduce for clearance.
- Ensure console area is cleaned, and tidy.
- Deliveries are received and unpacked in a timely manner.
Accountant
Westfen Associates
08.2019 - 07.2020
- Preparation of Income Tax Returns for individuals
- Preparation of Financial Statements for individuals and companies
- Business Activity Statements preparation and liaison
- Bank Reconciliation and Petty Cash Reconciliation
- Payroll Preparation and Processing
- MYOB, Xero, and Xero Tax
- Ledger entry and Bookkeeping
- Assisting senior accountant in preparation of various cash flow projections and budgets
Accountant
CAABA Pty Ltd
07.2019 - 06.2020
- Preparing financial documents such as invoices, bills, and accountant payable and receivable for clients.
- Managing payroll and Superannuation.
- Completing financial reports (Cash Flow Statements, profit & Loss Statements, balance Sheet) on a regular basis and providing Information to the senior Accountant.
- Completing Bank reconciliations.
- Managing Company Ledger.
- Entering Financial information into appropriate software programs (Xero, QuickBooks, Reckon One, MYOB)
- Processing Business expenses.
- Coordinating internal and external audits.
- Company Tax return and Individual tax return.
Accountant's Intern
Lee and Associates
03.2019 - 06.2019
- Preparing financial documents such as Balance sheet, income statements.
- Able to work with Bookkeeping software.
- Data Entry.
- Tax returns, both individual and company.
- Superannuation.
- Business Activity statements.
- Learnt to Analyse data and track information.
- Assisted in recording and maintaining financial documents.
- Assisted in auditing
Education
Master of Professional Accounting - Accounting
James Cook University
Brisbane, Australia 04.2001 - 01.2018
Bachelor of Commerce -
Punjab University
Chandigarh, IndiaSkills
- Xero
- Xero Tax
- MYOB
Demonstrated Abilities
- Ability to work in a dynamic fast paced environment with competing demands.
- Capacity to exercise judgement and maintain confidentiality within a professional capacity.
- Proven ability to organise tasks, attention to detail, assign priorities and meet deadlines.
- Demonstration effective communication skills Accurate keyboard skills with proficiency and experience with Word processing and databases.
- High negotiation, interpersonal, oral and written communication skills.
- Establish and maintain excellent customer relationships.
- Exceptional innate level of ethical and moral integrity.
Certification
Food Supervisory Certificate
Timeline
Food Supervisory Certificate
06-2025
Corporate Store Manger
7 Eleven Gas Station
06.2024 - Current
Assistant Store Manager
7 Eleven Gas Station
03.2023 - 05.2024
Accountant
Westfen Associates
08.2019 - 07.2020
Accountant
CAABA Pty Ltd
07.2019 - 06.2020
Accountant's Intern
Lee and Associates
03.2019 - 06.2019
Shift-Supervisor
7 Eleven
06.2017 - 03.2023
Master of Professional Accounting - Accounting
James Cook University
04.2001 - 01.2018
Bachelor of Commerce -
Punjab University