Santosh Siliveri
Melbourne,Victoria
Summary
Highly skilled IT Support and Networking Specialist with over 3 years of experience in providing technical support, managing network infrastructure, and deploying software and hardware solutions. Proficient in various IT systems including CCNA, VMware, FOG, Active Directory, and Office 365. Adept at troubleshooting, problem-solving, and ensuring efficient and secure IT operations. Strong communicator with a focus on delivering excellent customer service and technical support to students and staff.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support and Networking Specialist
Werribee Secondary College
03.2022 - Current
- Manage and troubleshoot the college’s network infrastructure, ensuring secure and reliable connectivity for all users.
IT Support Technician
Probe group
06.2021 - 03.2022
- Provided technical support to clients, resolving issues related to hardware, software, and network connectivity.
Education
Masters of Information Technology -
Charles Sturt University
Melbourne, VIC12.2021
Skills
- Networking: CCNA, Network Configuration, Network Security, VPN
- Virtualization: VMware, Virtual Machines (VMs)
- System Administration: Active Directory (AD), Group Policies
- Software Deployment: FOG, Compass, Microsoft Office 365, Outlook
- Technical Support: Remote Desktop, Troubleshooting Hardware/Software Issues
- Backup and Recovery: Time Machine, Data Backup Solutions
- Wireless Networking Proficiency
- ITIL Framework Understanding
- Cloud Computing Integration
- IP Addressing Expertise
- Customer Support
- Diagnostic Testing
- Mobile Device Management
Certification
- Cisco Certified Network Associate (CCNA)
- VMware Certified Professional (VCP)
- Microsoft Certified: Azure Fundamentals
- CompTIA A+ Certification
Affiliations
- Member, Australian Computer Society (ACS)
- Member, Cisco Networking Professionals Group
Projects
Network Upgrade Project: Led the upgrade of the college’s network infrastructure, resulting in a 30% improvement in network performance and reliability. Virtualization Implementation: Successfully implemented a virtualization solution using VMware, reducing hardware costs and improving resource utilization.
Timeline
IT Support and Networking Specialist
Werribee Secondary College
03.2022 - Current
IT Support Technician
Probe group
06.2021 - 03.2022
Masters of Information Technology -
Charles Sturt University
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