Santosh Kumar Shahi

Kitchen Manager

IBR Restaurant

06.2022 - Current

Checked and tested foods to verify quality and temperature.
Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Managed staff schedules and maintained adequate coverage for all shifts.
Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.