Santosh Kumar Thakur
North Strathfield,NSW
Summary
My name is Santosh Kumar Thakur. I have been in the hospitality industry for 4 years, working in many different venues, from call dealing, event management, dinner bookings, team leader, food and beverage, customer service, to hosting at the front house and a roster manager.
The Hospitality industry has taught me many skills and it has developed me to who I am today.
Some of the skills in which I believe is vital to the enthusiastic hospitality industry professional are:
expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills.
Overview
3
3
years of professional experience
Work History
Manager
Bistro 19
Barangaroo, New South Wales
11.2022 - 05.2025
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Assisted with setting up the dining area before shift began.
- Created new strategies for improving customer service standards within the organization.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
Restaurant Manager
Lavana
Dawes Point, New South Wales
12.2021 - 06.2024
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Collaborated with chef to analyze and approve food and beverage selections.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ensured that all liquor laws are observed while serving alcoholic beverages.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
Education
Bachelor of Science - Nursing
Western Sydney University
ParramattaSkills
- Food Services Management
- Staff Management
- Sales Operations
- Resources Allocation
- Staff Supervision
- Sales Strategy
- Problem Resolution
- Staff Training
- Customer Service
- Guest Relations
- Telephone Etiquette
References
ANDREW LUI
0423622306
Prashant
0434290242
Timeline
Manager
Bistro 19
11.2022 - 05.2025
Restaurant Manager
Lavana
12.2021 - 06.2024
Bachelor of Science - Nursing
Western Sydney University
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