SANURI ABISHEKA WEERASOORIYA

Actively pursuing a challenging administrative role, leveraging a strong educational foundation in commerce and proven experience in administrative functions to contribute effectively to organizational success.

Experienced professional with over five years in sales, marketing, and administration, backed by a commerce education. Skilled in brand management, customer service, and fostering teamwork to drive results and enhance satisfaction. Strong communicator and problem solver with a proven track record in dynamic business environments.

• Awarded Student recognition certificate - Outstanding work in the subjects.
• Top performer and the best individual report in Brand management unit - The report was research about how I design and create a new product skilfully within a business plan and marketing strategies. Moreover, I reported the way I can build the brand awareness to its target audience within local and international market.

• Public Speaker, Toast master’s Club, 2017
• Public worker, Conservation Volunteers Australia Tasmania, 2021

• Rina, Manager at Telstra, 0457558080 - deegoodagamagepraveena.dissanayake@team.telstra.com
• Lasi, Manager at Kwick Kopy Pack Melbourne 0414211475 - lasika@gmail.com

Event organizer, Latrobe University, 2017, 2020 Media club team member, Latrobe University, 2017, 2020

• 04/22, Current, Customer sales and service specialist, Telstra inbound centre, Taking a high volume of inbound calls from customers while building the right relationship with customers., Provide outstanding service to customers across a wide range of queries including but not limited to billing, orders, new accounts, refunds, Priority Assistance (self-diagnosed customers), First nation customer department and Foxtel etc., Worked in back of house – Audit department., Handling multiple screens, prioritize tasks, and meet deadlines., General administration and office duties.
• 04/21, 04/22, Sales Representor, SmokeMart Giftbox & Vape Square Tasmania, Deliver a professional, efficient, and accurate service for all customer enquiries and issues internally and externally., Undertake all positions in the Customer Service rotational roster as required., Creating best sellers value reports regarding to weekly plan of the organisation., Responsible for complying with the cash management operating guidelines daily.
• 01/19, 03/20, Administration staff member, Kwick Kopy Pack Melbourne, Making individual reports for customer ideas via internally and externally., Preparing the invoices in each customer enquiry and sending it via email or post.
• 02/19, 12/19, Front desk Administrator, De Fazio’s Italian Restaurants Melbourne, Greeting guests and taking reservation via phone and face to face., Creating key register spreadsheets updating it to a quick follow-up with stakeholders.
• 01/18, 02/19, Front Office Administrative assistant, City Club Hotel Melbourne (4 star), Check in, checkouts, guest reservations via Opera system., Organising financial receipts and relevant documents.
• 07/15, 06/17, Administration member, Ministry of Telecom and Mass communication of the Russian Federation Sri-Lanka, Maintaining database and filling systems, oversee payrolls and scanning and lodging the documents to the relevant banks., Handling customer complaints and solving them efficiently.

• 10/21, Selected as the highest multipack sales representor and being in the top average sales – Smokemart and Gift Box & Vape Square.
• 10/21, Recognized for being top of the leader board in top average sales while achieving the highest KPIs in the company- Just Groups (Jacquie).