Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Sanusi (Sandra)

Sanusi (Sandra)

Deer Park,VIC

Summary

Energetic and friendly individual with excellent customer service and positive attitude. Demonstrates exceptional teamwork and a keen willingness to learn. Knowledgeable about product displays and customer interaction, with experience in handling transactions and inventory management. consistently achieving high standards in store presentation and cleanliness.

Overview

6
6
years of professional experience

Work History

Retail Supervisor

Laurent Bakery
10.2021 - 12.2024
  • Guided new team members for optimized performance.
  • Maintained fresh inventory through consistent stock rotation.
  • Coordinated merchandising displays, signage and sales enablement.
  • Scheduled team activities aligning with projected demand requirements.
  • Supervised consistent floor maintenance ensuring customer-ready displays.
  • Designed daily action plans aligning with group goals for team success
  • Managed cashier activities and reconciled registers for financial control.
  • Maintained high standard of store presentation and cleanliness, attracting more customers and enhancing their shopping experience.
  • Guided customers to find products that met their requirements.
  • Enhanced client happiness by providing top-notch service and resolving all concerns on time.
  • Handled exchanges, refunds, and team member purchases to allow cashiers to focus on regular customers.
  • Ensured smooth customer flow by optimizing staff during peak hours.
  • Trained staff on techniques for managing challenging customer interactions.

Cleaner Helper

Yulia Hadi Cleaning
01.2019 - 07.2021
  • Ensured attractive and welcoming first impressions with meticulous maintenance.
  • Ensured clean and safe spaces by efficiently eliminating dust, dirt, and allergens.
  • Earned positive feedback from clients and supervisors by handling concerns efficiently.
  • Created and implemented checklists to streamline cleaning tasks, maintaining high-quality standards.

Education

Tourism And Hotel Management

SMK Prahsanti Nilayam
Bali-Indonesia

Skills

  • Customer service management
  • Store operations
  • Staff training and development
  • Employee motivation
  • Inventory control
  • Store maintenance
  • Task delegation
  • Scheduling and timekeeping
  • Cash handling oversight
  • Product display
  • Teamwork
  • Willingness to learn
  • Time managemen
  • Customer engagement

Languages

Indonesian
Native or Bilingual
English
Professional Working

Timeline

Retail Supervisor

Laurent Bakery
10.2021 - 12.2024

Cleaner Helper

Yulia Hadi Cleaning
01.2019 - 07.2021

Tourism And Hotel Management

SMK Prahsanti Nilayam

Similar Profiles

CREATE PROFILE
Sanusi (Sandra)