Sanya Heni Kiriwera Ross
Rutherford
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Experienced with office management, student interaction, and administrative support. Utilizes communication and organizational skills to enhance school operations and ensure welcoming environment. Track record of efficiently managing front desk activities, maintaining positive relations, and supporting staff and students.
Overview
16
16
years of professional experience
Work History
Permanent Part Time
Foundever
01.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered prompt service to prioritize customer needs.
Full Time
Te Kura O Hirangi
01.2017 - 01.2019
- Communicating and providing support to parents/carers, staff & students.
- Using a variety of computer software, Microsoft office data entry, sending emails, answering calls, handling mail.
- Enhanced parent-teacher communication by efficiently managing phone calls and email inquiries.
- Maintained an organized reception area that facilitated smooth daily operations within the school environment.
- Contributed to a positive work culture among staff members through proactive problem-solving efforts.
- Contributed to a welcoming environment with professional demeanour and excellent customer service skills.
- Supported student enrollment processes by accurately collecting and organizing required documentation.
Full Time permanent
Winning Appliances
01.2016 - 03.2017
- Operated machinery to assemble products according to specifications.
- Followed instructions to meet production schedules and deadlines.
- Inspected finished products for quality and compliance with standards.
- Loaded and unloaded materials for production processes.
- Packed and labeled products for shipment and distribution.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Knowledge of Scales & NAV software
Administration Officer
Lonebar Pty Ltd
01.2013 - 01.2015
- Banking, Payroll, MYOB, BAS, Taxes, data entry, employment contracts
- Ensured compliance with company policies and industry regulations by maintaining up-to-date records for audits or inspections purposes.
- Increased customer satisfaction through timely responses to inquiries and effective communication with clients.
- Contributed to successful project completion by coordinating deadlines, resources, and deliverables among team members.
Full time – Strata Management & Administration Assistant/Clerical Typist
Raine & Horne St Marys
01.2009 - 01.2012
- Handled phone calls and greeted visitors in a friendly and professional manner.
- Updated databases and entered information with attention to detail.
- Prepared documents and reports, ensuring clarity and completeness.
- Organized files and maintained accurate records for easy access.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Recorded expenses and maintained accounting records.
Education
Turakina Maori Girls’ College
01.2006
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Hirangi Primary School
01.2001
Skills
- Social Skills - I have the ability to work alongside fellow colleagues and others where required Communicate well with others and work well both supervised and unsupervised Always willing to help others when and where required
- Organizational Skills - Strong attention to detail Effective in completing tasks that have been delegated
- Communication Skills - Able to communicate well in writing Skills in helping others with problem solving both in work situations and non work situations
- Computing Skills – I currently hold a Level3 Certificate in Computing I am able to produce information using all Microsoft Office programs, Word, Excel, Publisher, and PowerPoint to a high standard
Accomplishments
- 2006 - National Certificate of Achievement (Level3)
- Certificate of Computing (Level3)
- Business Administration (Level3)
Timeline
Permanent Part Time
Foundever
01.2024 - Current
Full Time
Te Kura O Hirangi
01.2017 - 01.2019
Full Time permanent
Winning Appliances
01.2016 - 03.2017
Administration Officer
Lonebar Pty Ltd
01.2013 - 01.2015
Full time – Strata Management & Administration Assistant/Clerical Typist
Raine & Horne St Marys
01.2009 - 01.2012
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Hirangi Primary School
Turakina Maori Girls’ College
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