Sanya Heni Kiriwera Ross
Rutherford,Australia
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
12
12
years of professional experience
Work History
Call centre representative
Foundever
01.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered prompt service to prioritize customer needs.
Receptionist/Administrator
Te Kura O Hirangi
01.2017 - 01.2019
- Communicating and providing support to parents/carers, staff & students.
- Using a variety of computer software, Microsoft office data entry, sending emails, answering calls, handling mail.
- Enhanced parent-teacher communication by efficiently managing phone calls and email inquiries.
- Maintained an organized reception area that facilitated smooth daily operations within the school environment.
- Contributed to a positive work culture among staff members through proactive problem-solving efforts.
- Contributed to a welcoming environment with professional demeanour and excellent customer service skills.
- Supported student enrolment processes by accurately collecting and organizing required documentation.
Administrator
Lonebar Pty Ltd
01.2013 - 07.2015
- Banking, Payroll, MYOB, BAS, Taxes, data entry, employment contracts
- Ensured compliance with company policies and industry regulations by maintaining up-to-date records for audits or inspections purposes.
- Increased customer satisfaction through timely responses to inquiries and effective communication with clients.
- Contributed to successful project completion by coordinating deadlines, resources, and deliverables among team members.
- Prepared documents and reports, ensuring clarity and completeness.
- Organized files and maintained accurate records for easy access.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Recorded expenses and maintained accounting records.
Clerical Receptionist
Raine & Horne, St Marys
01.2013 - 07.2015
- Handled phone calls and greeted visitors in a friendly and professional manner.
- Updated databases and entered information with attention to detail.
Education
Boarding School
Turakina Māori Girls’ College
01.2006
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Hirangi Primary School
01.2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
Awards
2006 - National Certificate of Achievement (Level3), Certificate of Computing (Level3), Business Administration (Level3), 2005 - National Certificate of Achievement (Level2), Certificate of Computing (Level2), Business Administrations (Level2)
Timeline
Call centre representative
Foundever
01.2024 - Current
Receptionist/Administrator
Te Kura O Hirangi
01.2017 - 01.2019
Administrator
Lonebar Pty Ltd
01.2013 - 07.2015
Clerical Receptionist
Raine & Horne, St Marys
01.2013 - 07.2015
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Hirangi Primary School
Boarding School
Turakina Māori Girls’ College
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