Sanya Jolly
Sydney,New South Wales
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Admission Officer
LePont International College
02.2023 - 01.2024
- Coordinated orientation activities for incoming students, providing a welcoming environment that encouraged success from day one.
- Assisted international applicants with navigating visa requirements, providing essential information regarding immigration regulations.
- Streamlined the admissions process for increased efficiency with updated policies and procedures.
- Utilized data analysis tools to identify areas of improvement within the admissions department''s processes and procedures.
Customer Service Executive
Ferns And Petals
08.2022 - 12.2022
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Retail Assistant
Sansi Grocery Stores
03.2020 - 05.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
Education
Master of Science - Biotechnology
Macquarie University
North Ryde, NSW12.2025
Bachelor of Science - Biotechnology
Amity University
India11.2022
High School Diploma -
Guru Harkrishan Public School
India04.2019
Skills
- Effective Communication
- Cross-cultural understanding
- Friendly and Helpful
- Team Cooperation
Reading, Writing, Travelling, Cricket
I am a book worm, who always carries a book wherever she goes even though i will not get the time to read. My favourite genres include Thriller, Mystery and Horror. I also like to write small stories and poems. Huge cricket fan.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Spanish
Elementary
Timeline
Admission Officer
LePont International College
02.2023 - 01.2024
Customer Service Executive
Ferns And Petals
08.2022 - 12.2022
Retail Assistant
Sansi Grocery Stores
03.2020 - 05.2022
Master of Science - Biotechnology
Macquarie University
Bachelor of Science - Biotechnology
Amity University
High School Diploma -
Guru Harkrishan Public School
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