Sanyukta Shrestha
Allawah,NSW
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level AIN position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
NCELL AXIATA
04.2016 - 11.2022
- NEPAL
- Retail Sales Customer Service
- Account Management
- Technical Support
- Money Handling Abilities
- Customer Relations
- Sales Expertise
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
- High School Diploma
Muffin Packer
Allied Pinnacle Taren Point
05.2023 - 03.2024
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
Education
Certificate IV in Ageing Support
Kingsway Vocational Training Pty Ltd.
Sydney, NSW04.2024
Manual Handling For Aged Care Workers
Health & Safety Marketplace Pty Limited
Sydney, NSW04.2024
HLTAID011- Provide First Aid
First Aid Coach Group Australia P/L
Sydney, NSW03.2024
High School Diploma -
New Horizon College
New Horizon English Boarding Higher Secondary 03.2016
Skills
- Time Management
- Waste Tracking System
- Safety Protocols
- Weighing and Measuring
- Team Meetings
- Package Products
Languages
English
Full Professional
Certification
- Certificate IV in Ageing Support and Medication
- NDIS Clearance Certificate
- NHHI Modules completion Certificate
- Manual Handling Certificate
- Influenza Vaccination
- Covid Vaccinations of all 3 doses
- Police Check
- First Aid Certificate
Additional Information
PROFESSIONAL REFERENCES
1. Reference Name : Shiva Sherchan
Position : Registered Nurse
Name of Age Care : Meadowbank Grove Care Community
Mobile No : 0450 228 787
Email : cva.sherchan@gmail.com
2. Reference Name : Mamta Gurung
Position : AIN
Name of Age Care : Meadowbank Grove Care Community
Mobile No: 0426 276 943
Email : gurungmamta503@gmail.com
Timeline
Muffin Packer
Allied Pinnacle Taren Point
05.2023 - 03.2024
Customer Service Representative
NCELL AXIATA
04.2016 - 11.2022
Certificate IV in Ageing Support
Kingsway Vocational Training Pty Ltd.
Manual Handling For Aged Care Workers
Health & Safety Marketplace Pty Limited
HLTAID011- Provide First Aid
First Aid Coach Group Australia P/L
High School Diploma -
New Horizon College
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