Sanzidul Haque Seefat
Lemon Tree Passage,NSW
Summary
Detail-oriented, organized and meticulous employee. Enthusiastic team player ready to contribute to company success. Efficient and Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
IT Support Engineer
My Muscle Chef
02.2020 - 06.2023
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
- Documented support interactions for future reference.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
Team Lead
Coles Supermarket
10.2014 - 01.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
IT Support Engineer
Grameenphone Bangladesh Limited
04.2011 - 07.2014
- Researched and identified solutions to technical problems.
- Managed user accounts.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Helped streamline repair processes and update procedures for support action consistency.
Education
Master of Engineering - Engineering Management
University of Tech Sydney
Sydney, NSW08.2015
Bachelor of Science - Computer Science And Engineering
Islamic University of Technology (IUT)
Dhaka, Bangladesh10.2013
Skills
- Desktop Support
- Troubleshooting and Assistance
- Mobility Devices
- User Experience
- Configuring Devices
- Account Management
- Customer Support Needs Assessment
- Assisting with Deployments
- Microsoft Windows and Office
- Resolve Technical Problems
Languages
English
Bengali
Hindi
Urdu
References
Available upon request.
Timeline
IT Support Engineer
My Muscle Chef
02.2020 - 06.2023
Team Lead
Coles Supermarket
10.2014 - 01.2020
IT Support Engineer
Grameenphone Bangladesh Limited
04.2011 - 07.2014
Master of Engineering - Engineering Management
University of Tech Sydney
Bachelor of Science - Computer Science And Engineering
Islamic University of Technology (IUT)
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