Sao I Law
Brisbane,QLD
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Enthusiastic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Exceptional knowledge in wealth management, estate planning and investment.
Multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to a team-driven environment for excellent customer relations and a welcoming attitude.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Jk International Pty Ltd
10.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Financial Consultant & Unit Manager
Prudential Hong Kong Limited
02.2019 - 01.2023
- Identifying financial needs and goals to provide customized solutions.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, personal insurance products and services based on individual needs.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Assisted clients with life planning to organize distribution of assets based on client wishes.
Flight Attendant
Cathay Pacific Airways
04.2015 - 12.2019
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between the flight deck and cabin crew before and during flights to promote smooth operations.
Barista
KOOKAI’Z Cafe
03.2013 - 12.2014
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
PR Executive
L’Oreal Hong Kong
01.2012 - 11.2012
- Executed social media plans to create cohesive online presence.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Forged strong media relationships to further public relations goals.
Internship Student
China Aluminum International Trading Co., Ltd
06.2010 - 07.2010
- Reported back to the instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organised, and maintained files.
- Interacted with customers via phone, email, or person to provide information.
Education
Master of International Economics And Finance
University of Queensland
Brisbane, QLD06.2024
Bachelor of Social Science (Hons) Degree in China
Hong Kong Baptist University
Hong Kong 06.2012
Skills
- Administrative Support
- Travel Planning
- Team Bonding
- Staff Motivation
- Customer and Client Relations
- Customer Account Review
- Customer Care
- Making Insurance Decisions
- Retirement Needs
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Jk International Pty Ltd
10.2022 - Current
Financial Consultant & Unit Manager
Prudential Hong Kong Limited
02.2019 - 01.2023
Flight Attendant
Cathay Pacific Airways
04.2015 - 12.2019
Barista
KOOKAI’Z Cafe
03.2013 - 12.2014
PR Executive
L’Oreal Hong Kong
01.2012 - 11.2012
Internship Student
China Aluminum International Trading Co., Ltd
06.2010 - 07.2010
Master of International Economics And Finance
University of Queensland
Bachelor of Social Science (Hons) Degree in China
Hong Kong Baptist University
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