Summary
Overview
Work History
Education
Skills
Websites
Languages
Hobbies and Interests
References
Timeline
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Saoirse Monaghan

Darwin,NT

Summary

An out-going, experienced & customer-focused individual who thrives in the fun & vibrant world of hospitality

I pride myself on anticipating guests' needs and going above and beyond to ensure their comfort and satisfaction throughout their stay.

My approach is centered on fostering genuine connections and creating a welcoming atmosphere where every guest feels valued. I'm committed to continuous improvement, constantly seeking new ways to elevate the guest experience and stay ahead of industry trends. My ultimate goal is to leave a lasting impression on every guest, ensuring they eagerly return for future visits.

Other experiences include working within the marketing & advertising industry. Such experiences have helped develop skills with customer relationship building & working to tight deadlines.

Overview

7
7
years of professional experience

Work History

Operations Executive

Claude Outdoor
01.2024 - 06.2024
  • Reporting to the Director of Operations & working closely with the Ops team in the heart of the business, ensuring a smooth flow of work from the sales team to our customers
  • Managing the production & installation of national campaigns, building and maintaining relationships with internal and external stakeholders
  • Liaising with other teams to contribute to development projects, compile comprehensive reports and deliver actionable insights.

FOH /Food Waiter

Perkys Cafe
06.2022 - 08.2023
  • Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
  • Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
  • Ensured accurate billing procedures, handling cash transactions efficiently, and processing credit card payments securely.
  • Consistently interacting with customers, taking orders, ensuring a comfortable and inviting dining atmosphere for guests.

Digital Operations Administrator

Clear Channel Ireland
10.2021 - 06.2022
  • Working closely with the sales team to ensure the smooth running of all digital campaigns
  • Working alongside the Director of Operations, ensuring all projects are up to date & submitted before each deadline
  • Assisting the sales team, dealing with agencies & personal clients
  • Maximising sales for the company whilst supporting clients with completing their campaigns
  • Consistently working with tight deadlines.

Social Media Account Executive

Accenture
09.2021 - 10.2021
  • Worked as a sales representative for a world-leading Social Media Platform, guiding clients through different ad campaigns depending on their business objectives
  • Managing a portfolio of SBM clients responsible for growing their revenue
  • Providing product insight and feedback to clients in order to drive results via their marketing campaigns through consultation, education and support
  • Resolving customer issues promptly, proactively communicating with clients on progress, and identifying how and where they can improve.

Waitress

The Pound Attic
01.2018 - 09.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Marketing Assistant

Talis Consultants
08.2023 - 12.2024
  • Casual / Part - Time work while I was travelling, supporting the Marketing Team with projects & campaigns
  • Working alongside agencies & media owners to help develop and execute marketing campaigns
  • Managing market performance & client research using marketing strategies to assist with reports
  • Assisting with social media campaigns & website content.

Education

Master of Science in Management -

National College of Ireland
08.2021

BA Honors in Marketing Practice -

National College of Ireland
05.2020

Skills

  • Fast Learner & Extremely Organised
  • Team Player - experience working with small & large teams
  • Strong problem-solving and decision-making skills
  • Ability to work under pressure and reach deadlines
  • Customer Relationship Building

Languages

Irish

Hobbies and Interests

  • Running
  • Sea Swimming
  • Appreciate different cultures & love to travel when I can

References

Referees available upon request

Timeline

Operations Executive

Claude Outdoor
01.2024 - 06.2024

Marketing Assistant

Talis Consultants
08.2023 - 12.2024

FOH /Food Waiter

Perkys Cafe
06.2022 - 08.2023

Digital Operations Administrator

Clear Channel Ireland
10.2021 - 06.2022

Social Media Account Executive

Accenture
09.2021 - 10.2021

Waitress

The Pound Attic
01.2018 - 09.2021

Master of Science in Management -

National College of Ireland

BA Honors in Marketing Practice -

National College of Ireland

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Saoirse Monaghan