Saoirse Mulvany
Bondi
Summary
Dynamic professional with ten years experience in customer facing roles. I have a proven track record of excellent customer service and creating memorable encounters. I thrive in high pressure environment's, always maintaining an enthusiastic and upbeat attitude. I am thoughtful when making decisions and pay high attention to detail. I would love to use all my attributes in addition to upskilling to become a loyal and irreplaceable member of your team.
Overview
11
11
years of professional experience
Work History
Front of House/ Section Waiter
Rococo
01.2024 - 06.2024
- Built rapport with customers, resulting in repeat business and positive feedback for the restaurant.
- Managed table sections efficiently in a busy restaurant with 300 seats and ensured timely food delivery and accurate order placements.
- Provided excellent service during high-volume shifts, maintaining professionalism under pressure.
- Developed strong product knowledge of menu offerings to provide informed recommendations on dishes according to guests'' preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices for exceptional customer service.
- Contributed to increased overall revenue through upselling menu items and promoting daily specials.
- Coordinated seamlessly with other front-of-house staff members such as bartenders, hosts/hostesses ensuring smooth overall service.
Buying Assistant
Folkster
05.2022 - 09.2023
- Provided administrative support such as email replies, managing calendars, scheduling meetings, preparing presentations, which contributed to an organized work environment.
- Conducted regular market research to identify emerging trends and opportunities for business growth.
- Ensured website optimisation through Shopify by identifying and correcting any issues before the products went live.
- Proactively identified slow-moving items, proposing markdowns or promotions to optimize inventory turnover rates.
- Maintained accurate records of purchases, invoices, and payments on over 50 vendors at one time to facilitate smooth financial operations. (using excel & google sheets)
- Assisted in negotiating contracts for better pricing, resulting in cost savings for the company.
- Contributed to increased sales through effective merchandise presentation and display management.
- Collaborated with The Warehouse Team and Store Managers to ensure seamless execution of promotional events and seasonal changes.
- Enhanced customer satisfaction by providing excellent service and handling inquiries promptly.
Ecommerce Manager and Buyer
Durt.co
06.2020 - 05.2022
- Managed customer service to address inquiries and issues promptly, maintaining high levels of customer satisfaction.
- Managed inventory control processes for seamless order fulfillment and customer satisfaction through Shopify.
- Established a comprehensive social media strategy to promote products and interact with customers in real-time.
- Enhanced user experience with intuitive site navigation compelling product descriptions, and visually appealing photographs.
- Organised pop-up shops, reviewed pricing and ran sales to move stock and increase sales revenue.
- Enhanced profitability by negotiating bulk purchase discounts from key suppliers.
Barista and Food Attendant
Caracas Coffee House
04.2018 - 05.2020
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Adhered to strict food hygiene regulations, minimizing risk of contamination.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Brand Ambassador
Hollister.Co
11.2013 - 06.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Graphic Design Masterclass
Udemy
2022
Fashion Design
Sallynoggin College
Dublin2019
High School Diploma -
Dominican College Sion Hill
Dublin2015
Skills
- Customer Service
- Strong multitasking
- Warm and Friendly
- Reliable and Responsible
- Attention to Detail
- Team Collaboration
- Professional Appearance
- Organizational Skills
- MS Office
- Strategic negotiation
Timeline
Front of House/ Section Waiter
Rococo
01.2024 - 06.2024
Buying Assistant
Folkster
05.2022 - 09.2023
Ecommerce Manager and Buyer
Durt.co
06.2020 - 05.2022
Barista and Food Attendant
Caracas Coffee House
04.2018 - 05.2020
Brand Ambassador
Hollister.Co
11.2013 - 06.2018
Graphic Design Masterclass
Udemy
Fashion Design
Sallynoggin College
High School Diploma -
Dominican College Sion Hill
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