Saolotoga Solomona Muliaga
Tennant Creek,Australia
Summary
Customer-focused operations and training professional with 15+ years’ experience in policy administration, customer service and team leadership. Led a team of 14, designed and delivered onboarding and training programs, presented operational reports to senior leadership, and improved client satisfaction and process efficiency through strong communication, problem-solving and relationship-building.
Overview
20
20
years of professional experience
Work History
Warehouse Operator
IVE Contributors
Queensland, Australia
11.2025 - 07.2026
- Picked and packed orders, maintained accurate inventory records and met daily productivity targets.
- Trained and mentored new warehouse staff, supported safe warehouse operations and assisted with order fulfilment and dispatch tasks.
Quality Assurance
Hilton Foods Australia
Queensland, Australia
06.2025 - 11.2025
- Performed pre-operational checks to verify machinery calibration, product weights and packaging setup before each shift.
- Monitored hygiene and product quality throughout production, checking labels, weights and packaging to ensure compliance with company and safety standards.
- Documented inspections, raised non-conformance reports and coordinated corrective actions to prevent unsafe or non-compliant products leaving the facility.
Quality Control
Primo Company
Queensland, Australia
01.2024 - 05.2025
- Conducted product inspections to verify labeling, weight, freshness, and gas levels; ensured products met quality standards before each shift.
- Operated and monitored metal detectors and other safety equipment across production lines, performed line checks and resolved faults to prevent contamination.
- Documented findings and communicated issues to supervisors to maintain compliance with food safety protocols.
Line Process Worker
Primo Company
Queensland, Australia
04.2023 - 12.2023
- Operated production line for meat packing and managed despatch boxing, ensuring product quality, accurate packing and adherence to food safety and hygiene standards.
- Met production and packaging targets, assisted with equipment setup and shift handovers, and collaborated with team members to maintain efficient workflow and minimise downtime.
Trainer
Primo Company
Queensland, Australia
11.2022 - 04.2023
- Delivered induction and practical training for new recruits, with a focus on overseas hires from Samoa.
- Collaborated with the training team to develop structured training plans, assessment forms, and completion documentation to ensure compliance and consistent skill transfer.
- Provided ongoing support to trainees and liaised with management to address learning gaps and improve onboarding outcomes.
Finance Officer
Business System
Apia
01.2022 - 10.2022
- Finance Officer responsible for staff loans and payroll processing, ensuring accurate payments and statutory deductions.
- Prepared and managed staff small loans, maintaining accurate records and repayment schedules.
- Processed weekly payroll, calculated wages and administered deductions for NPF and tax.
- Ensured payroll compliance with company policies and statutory requirements and maintained clear documentation for audits.
Principal Policy Service
Samoa Life Assurance Corporation
05.2006 - 11.2021
- Led a team of 14 staff, overseeing daily operations, quality assurance and professional development.
- Prepared monthly Board reports and presented key operational insights.
- Designed and delivered onboarding and ongoing training for recruiters and team members to improve service standards and operational efficiency.
- Strong public presenter and relationship-builder focused on enhancing processes and client satisfaction.
- Principal, Policy Services with 15 years' experience leading policy administration and customer service in a national insurance company.
Education
Diploma - Business and Tourism
National University of Samoa
ApiaCertificate - Commerce major in Management
National University of Samoa
ApiaSkills
- Leadership Skills
- Customer Service
- Public Relationships
- Team Leader
- Problem Solving Skills
- Create Positive Team Bonding
- Behaviour Support
Accomplishments
- 15+ years’ experience leading policy administration and customer service; managed a team of 14 staff to deliver consistent, high-quality service and daily operations oversight.
- Designed and delivered onboarding and continuous training programs that raised staff capability and improved operational efficiency and service standards.
- Prepared and presented monthly Board-level operational reports and key performance insights to senior leadership to support strategic decision-making.
- Implemented quality assurance and process controls to strengthen compliance, reduce errors and improve client satisfaction.
- Delivered induction and practical training for overseas recruits, developing structured training plans, assessment tools and completion documentation to ensure consistent skills transfer.
- Managed payroll processing and staff loan administration, ensuring accurate payments, statutory deductions and compliant recordkeeping.
- Conducted product quality and safety inspections in production environments, identified non-conformances and coordinated corrective actions to maintain regulatory and company standards.
Hobbies and Interests
- Playing Soccer and netball
- Love to watch games
- Spend time with my nephews and nieces
- Family time
Personal Information
- Date of Birth: 11/10/84
- Nationality: Samoan
Referees
1. Rangi Tuaputa
Team Coordinator
Primo Company
Phone number 0481795600
Email: Rangi.tuaputa@gmail.com
2. Owen Hughes
Supervisor
IVE Distributors
Phone number 0432606678
Email: Owen.hughes@ivegroup.com.au
Timeline
Warehouse Operator
IVE Contributors
11.2025 - 07.2026
Quality Assurance
Hilton Foods Australia
06.2025 - 11.2025
Quality Control
Primo Company
01.2024 - 05.2025
Line Process Worker
Primo Company
04.2023 - 12.2023
Trainer
Primo Company
11.2022 - 04.2023
Finance Officer
Business System
01.2022 - 10.2022
Principal Policy Service
Samoa Life Assurance Corporation
05.2006 - 11.2021
Diploma - Business and Tourism
National University of Samoa
Certificate - Commerce major in Management
National University of Samoa