Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saowaros Singtothong

Brisbane,QLD

Summary

Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 3 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.

Overview

8
8
years of professional experience

Work History

Food and Beverage Manager

Kinn Derm
03.2019 - Current
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Resolved customer complaints involving food or beverage quality and service.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Maintained highest standards for beverage quality and service.

Manager

Kinn Thai
08.2016 - 02.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Onboarded new employees with training and new hire documentation.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Bachelor of Arts - Tourism Industry

Rajabhat Rajanagarindra University
Thailand
03.2005

Skills

  • Food and Beverage Operations
  • Customer Service

Timeline

Food and Beverage Manager

Kinn Derm
03.2019 - Current

Manager

Kinn Thai
08.2016 - 02.2019

Bachelor of Arts - Tourism Industry

Rajabhat Rajanagarindra University

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Saowaros Singtothong