Sapan Shah
Brisbane
Summary
Rational CRM Lead with more than 20 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Techno Functional Consultant
Department Of Transport And Main Roads
08.2021 - 05.2022
- Investigated system issues and implemented resolutions to reduce downtime.
- Assessed business requirements to create focused solutions.
- Maintained authoritative knowledge through continued education and ongoing training.
- Improved systems with addition of new features and infrastructure.
Senior Functional Consultant
RACQ
09.2018 - 08.2021
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Configure Dynamics 365 solutions to work in Unified Service Desk
- Liaising with multiple teams and stakeholders across the project to deliver a successful outcome
- Work with client to deliver pragmatic outcomes based on business needs
Project Lead/Senior Functional Consultant
Barhead Solutions
08.2017 - 08.2018
- Facilitate and drive CRM process workshops
- Manage the offshore team and conduct daily scrum events
- Manage client expectations and conduct regular project status meetings
- Work with clients to deliver pragmatic outcomes based on business needs
Senior Functional Consultant
Oakton- Currently NTT Data Business Solutions
09.2013 - 08.2017
- Evaluate customers’ business needs and contribute to strategic planning of solutions
- Be accountable for gathering business requirements and translating them into a Functional Design
- Ensure project requirements, scope, timeframe and budget are understood and monitored throughout the projects
Business Consultant
IPM Global
10.2006 - 08.2013
- Provide consulting services for implementing Microsoft Dynamics NAV
- Microsoft CRM 2011 and It’s Project Management (IPM) to the large clientele of IPM Global
- Worked on ERP softwares like Microsoft NAV, Sage Timberline, Sage Accpac, Primavera P6 and SAP Business One
- Created and modified reports using SQL Reporting Services and Crystal Reports
Telecom Sales Executive
Infowavz International Limited
03.2003 - 02.2004
- Has provided technical support and customer service to Fortune 100 companies like Microsoft & AT&T
- Has maintained a high level of case resolution rate while working to achieve the agreed Service Level and meeting them on a regular basis
- Has provided Level 1 support to the customers on the web chat as well as on the phone
Technical Support Engineer
Dynacons Systems & Solutions Limited
01.2002 - 02.2003
- Has provided Level 1 Technical Support related to computers, Laptops
- Printers, PDA’s and Network Support for companies corporate clients
- Has maintained a high level of case resolution rate while working to achieve the agreed Service Level and meeting them on a regular basis
- Has provided Technical support to the customers on the phone as well as on site wherever required
- Was involved in testing the computer systems for faults and rectifying them.
Hardware Engineer
Dynacons Systems & Solutions Limited
06.1997 - 07.1998
- Was involved in the assembling of computers, Laptops, Printers, PDA’s and
- Network Support for company’s corporate clients
- Was also involved in the installation of software on new computers and configuring the new and old computers as per the user’s requirements.
Founder
Superware
11.2021 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Created organization's mission and vision statements for use by employees.
- Identified business development challenges and customer concerns for proactive resolution.
- Directed market expansions to propel business forward, meet changing customer needs.
Education
SUMMARY -
Masters of Information Systems - Advanced
Griffith University
2005
Bachelor of Engineering - Electronics & Telecommunication
Mumbai University
2002
Diploma - Digital Electronics
Mumbai University
1997
Skills
- Enterprise Software Implementation
- Data Analysis
- Issue Resolution
- Technical Guidance
- Customer Proposals
- Business Process Analysis
- Project Planning
- Systems Analysis
- Technology Planning
- Client Relationship-Building
- Strategic Planning
- Implementing Projects
Websites
Certification
- Certified in MB-200 Microsoft Power Platform + Dynamics 365 Core
- Certified in Introduction to Scrum for Dynamics 365
- Certified for Dynamics 365 Customer Engagement Online Deployment
- Certified for Microsoft CRM 2013 Applications
- Certified for Microsoft CRM 2011 Applications
- Certified for Microsoft Sure Step Methodologies
- Certified Consultant in Microsoft Dynamics NAV
- PRINCE2 Practitioner ITIL Foundation Certificate in IT Service Management
- Certified Consultant in Sage Accpac ERP
Languages
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Founder
Superware
11.2021 - Current
Senior Techno Functional Consultant
Department Of Transport And Main Roads
08.2021 - 05.2022
Senior Functional Consultant
RACQ
09.2018 - 08.2021
Project Lead/Senior Functional Consultant
Barhead Solutions
08.2017 - 08.2018
Senior Functional Consultant
Oakton- Currently NTT Data Business Solutions
09.2013 - 08.2017
Business Consultant
IPM Global
10.2006 - 08.2013
Telecom Sales Executive
Infowavz International Limited
03.2003 - 02.2004
Technical Support Engineer
Dynacons Systems & Solutions Limited
01.2002 - 02.2003
Hardware Engineer
Dynacons Systems & Solutions Limited
06.1997 - 07.1998
SUMMARY -
Masters of Information Systems - Advanced
Griffith University
Bachelor of Engineering - Electronics & Telecommunication
Mumbai University
Diploma - Digital Electronics
Mumbai University