Summary
Work History
Education
Skills
Timeline
Generic

Sapana Bhandari

Hurstville,NSW

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Customer Service Representative

KFC
Hurstville, NSW
04.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Diploma Leading To Bachelor of Information Technology - Information Technology

Macquarie University
Sydney

Skills

  • Product Knowledge
  • Scheduling
  • Consultative Sales
  • Call Management
  • Data Entry
  • Data Collection
  • Quality Assurance Controls
  • Customer Relations
  • Active Listening
  • Customer consulting
  • Product Sales
  • Complaint Handling

Timeline

Customer Service Representative

KFC
04.2024 - Current

Diploma Leading To Bachelor of Information Technology - Information Technology

Macquarie University
Sapana Bhandari