Sapana Khadka Bhattarai

• Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
• Maintained clean and attractive product displays to entice customer purchases.
• Promoted new products and price changes by creating and updating signage.
• Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.

• Performed assessments to determine individual limitations and strengths.
• Observed and reported unusual symptoms and changes to charge nurse.
• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
• Documented activities and recorded information in EMR system.
• Supported non-ambulatory residents in range of motion exercises.
• Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals
• Performed routine wound care and dressing changes on schedule
• Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching
• Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines
• Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing

• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Performed routine wound care and dressing changes on schedule
• Identified and assisted with opportunities for performance improvement activities on unit and with other service areas
• Met with and patients to discuss and distribute information on health maintenance and disease prevention
• Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation

• Worked closely with shift manager to solve problems and handle customer concerns.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers, helped locate merchandise, and suggested suitable options
• Balanced and organized cash register by handling cash, counting change, and storing coupons
• Worked closely with shift manager to solve problems and handle customer concerns

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• Maintained clean and well-organized environment for client happiness and safety.
• Provided ongoing compassionate patient care for each client.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Encouraged residents to participate in activities of daily living to enhance personal dignity.
• Followed safe lifting and transferring techniques to transport residents.
• Reported concerns to nurse supervisor to promote optimal care.
• Improved patient outlook and daily living through compassionate care.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Followed care plan and directions to administer medications.
• Assisted with meal planning to meet nutritional plans.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
• Replaced bandages, dressings and binders to care for wounds and encourage healing
• Completed regular check-ins and progress report for each client

• Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Trained new staff members on company policies and procedures.
• Maintained stock levels of cups, lids, straws, and condiments throughout shift.