Sapana Magar
Sydney,NSW
Summary
Experienced system analyst with knowledge of hardware, software, testing, and design. Proven track record of successful implementation of upgrades and changes to existing systems. In-depth knowledge of software development life cycles and system design. Demonstrated ability to troubleshoot and resolve complex technical issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Reservation Service Agent
The Star
05.2021 - Current
- Compiled reports on occupancy levels, revenue figures, and other statistics as requested by management.
- Worked closely with front desk to achieve full occupancy of property
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Cross-referenced multiple databases to verify guest information prior to check-in.
Administration Officer
Westmead Rehabilitaion Hospital
08.2018 - 09.2023
- Established and maintained positive, cooperative relationships with customers, resolved matters quickly and professionally, reduced turnaround time for processing orders by 50%
- Ensured smooth daily operations by proactively maintaining record of all customers' orders and inquiries, managed invoices, and payments
- Streamlined workflow processes by utilizing modern technologies to boost efficiency and productivity of administrative tasks.
- Created reports using advanced data management and software skills.
Education
Bachelor of Networking - Computer Networking
Melbourne Institute of Technology
01.2022
Advance Diploma of Network security - Information Technology Project Management
Queensford College
01.2021
Diploma of Information Technology - Information Technology
Queensford College
01.2020
Skills
Technical Skills
- Project Management
- Office 365
- HTML
- Python
- Jira
- CSS
- ICT Management
- Data Analyst
- MS Office
- Web Application
- Cloud Computing
- Data Formatting
- Hardware Installation
- Network Management
- Web Applications
- Network Design
- Information Security
Soft Skills
- Verbal Communication
- Written Communication
- Problem Solving
- Decision Making
- Time Management
- Active Listening
Certification
- LinkedIn learning, 2024
- Learning Jira Software
- Communication Foundations
- Professional Year Program – ECA, 2023, Present
Timeline
Reservation Service Agent
The Star
05.2021 - Current
Administration Officer
Westmead Rehabilitaion Hospital
08.2018 - 09.2023
Bachelor of Networking - Computer Networking
Melbourne Institute of Technology
Advance Diploma of Network security - Information Technology Project Management
Queensford College
Diploma of Information Technology - Information Technology
Queensford College
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