Sapana Neupane
Sydney,NSW
Summary
Highly dedicated and compassionate professional with 10+ years of comprehensive experience in aged care, seeking to leverage proven customer service, safety, and procedural compliance skills as a Passenger Service Attendant (PSA) with NSW TrainLink. Exceptional ability to maintain a calm, professional demeanor while supporting vulnerable individuals, managing unexpected situations, and ensuring adherence to strict protocols. Eager to transition this extensive public-facing experience into a rewarding career in the rail industry to contribute to safe, efficient, and customer-focused regional travel.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Personal Carer
Whiddon Easton Park
Glennfield, NSW
11.2023 - Current
- Facilitated communication between residents and family members to enhance emotional well-being.
- Administered medications accurately according to prescribed schedules and guidelines.
- Documented care activities and residents' progress accurately in health records.
- Provided emotional support to patients during difficult times such as illness or bereavement periods.
Personal Carer
Ashfield Baptist Homes
Ashfield, NSW
08.2016 - Current
- Managed customer complaints in a professional manner while resolving any issues that arose promptly.
- Delivered individualized care to enhance residents' quality of life and promote independence.
- Assisted clients with mobility challenges, ensuring safety during transfers and daily activities.
- Maintained a clean and safe living environment by following hygiene protocols and safety regulations.
Skills
- Safety awareness
- Procedural compliance
- Support for vulnerable persons
- Customer relationship management
- Effective communication
- Complaint resolution
- Team collaboration
Certification
Full driver's Liscence
Timeline
Personal Carer
Whiddon Easton Park
11.2023 - Current
Personal Carer
Ashfield Baptist Homes
08.2016 - Current