Summary
Work History
Education
Skills
Languages
Timeline
Generic

Sapana Pokhrel

Auburn,NSW

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Crew Member

KFC
06.2023 - Current
  • Worked front counter, drive-thru, and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members in achieving goals.
  • Collaborated with team members to complete orders.
  • Stocked shelves to organize aisles in assigned department.
  • Documented customer orders and conveyed special requests to kitchen staff.

Education

BBA - Accounting

Melbourne Institute of Technology
Sydney, NSW
06.2026

Skills

  • Store Maintenance
  • Trained in Salesforce
  • Customer Service
  • Account Management
  • Critical Thinking
  • Customer Relations
  • Problem-Solving Ability
  • Coordination
  • Time Management

Languages

Nepali
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual

Timeline

Crew Member

KFC
06.2023 - Current

BBA - Accounting

Melbourne Institute of Technology
Sapana Pokhrel