Sapana Shahi
ENROLLED NURSE
BRUCE,ACT
Summary
Dedicated and compassionate Enrolled Nurse (EN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Proven Leadership focused on increasing and enhancing patient care and satisfaction.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Pathology Collector, In- Charge
Histopath Diagnostic Specialists
Concord, NSW
07.2021 - 02.2022
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Developed and maintained courteous and effective working relationships.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Increased customer satisfaction by resolving issues.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Improved operations through consistent hard work and dedication.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Carer
Caring Approach
George, Hornsby, NSW
10.2018 - 03.2021
- Provide patient care to the elderly at his own home
- Assist the AIN nurses and help the patient as required; perform procedures such as attending vitals, taking measurements, removing the drainage and changing the bag, and assisting resident to eat, bathe, walk and conduct daily activities
- Perform all duties following professional aged care standards and the organisational protocols
- Record stats and patients’ conditions in files and keep updating
- Monitor the condition of patients and alert the registered nurse to any concerns or negative changes
- Maintain a positive, caring, patient and friendly demeanour at all times
- Have the ability to relate to a diversity of people
- Have strong communication skills, both written and verbal
- The ability to work independently and part of a team
- Have a mature and professional attitude
- Cared for older persons with long-term diseases, and high-end care patients
- Helped patients with daily activities and wound management, facilitated communication and helped to boost morale
- Helped clients manage money, pay bills and shop for groceries or personal items.
Education
Nursing
Australian Catholic University
Canberra, ACT 02.2022 - Current
Diploma of Nursing - Nursing
TAFE
Ultimo, NSW 02.2020 - 01.2022
Advance Diploma - Information Technology
Australian Harbour International College
Castlereagh Street, Sydney 04.2019 - 12.2022
Diploma - Information Technology
Australian Harbour International College
Castlereagh Street, Sydney 04.2018 - 03.2019
Skills
Decision Making
Good Telephone Etiquette
Analytical and Critical Thinking
Excellent Communication
Teamwork and Collaboration
Planning and Coordination
Attention to Detail
Dependable and Responsible
Problem-Solving
Flexible and Adaptable
Interpersonal Communication
First Aid/CPR
Self-Motivated
Cultural Awareness
Training and Development
MS Office
Timeline
Nursing
Australian Catholic University
02.2022 - Current
Pathology Collector, In- Charge
Histopath Diagnostic Specialists
07.2021 - 02.2022
Diploma of Nursing - Nursing
TAFE
02.2020 - 01.2022
Advance Diploma - Information Technology
Australian Harbour International College
04.2019 - 12.2022
Carer
Caring Approach
10.2018 - 03.2021
Diploma - Information Technology
Australian Harbour International College
04.2018 - 03.2019