Summary
Overview
Work History
Education
Skills
Certification
REFERENCES
Timeline
Generic

Sapana Tamang

Maroochydore,QLD

Summary

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant in Nursing

Regis Aged Care
11.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged residents in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.

Shift Manager in Domino's

08.2020 - 03.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Exercised composure under pressure and in escalated customer service scenarios.

Volunteer

Glebe Tree House
10.2022 - 12.2022
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
  • Gained knowledge and experience working with children in educational setting.
  • Collaborated with local organizations to provide food baskets to families in need.

Community Service Worker in Placement

Glebe Tree House
07.2022 - 09.2022
  • Collaborated with local agencies to create a comprehensive network of resources for community members in need.
  • Developed strong rapport with clients, fostering trust and open communication.
  • Organized events that promoted cultural diversity and inclusivity among community members.
  • Facilitated communication between clients and other service providers.
  • Developed and implemented programs to engage and empower underserved populations.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Facilitated group therapy sessions aimed at building resilience, enhancing coping skills, and fostering peer support among participants.
  • Improved overall well-being of clients through effective case management and resource referrals.

Youth Worker in a Placement

ORGANISATION
10.2021 - 12.2021
  • Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
  • Supervised youth in residential and community-based programs to minimize risks and offer support.
  • Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.
  • Developed and implemented range of lessons and resources to motivate young people.
  • Enhanced youth engagement by incorporating interactive activities and group discussions into programs.
  • Assisted in conducting needs assessments to identify key areas of service needs.

Education

Bachelor of Science - Community Services

Stott's College (Acknowledge Education)
Sydney, NSW
01.2023

High School Diploma -

National School of Sciences
Kathmandu, Nepal
05.2018

Skills

  • Program Planning
  • Multicultural Sensitivity
  • Empathy Development
  • Community Engagement
  • Active Listening
  • Relationship Building

Certification

  • Certificate III in individual support
  • Current first aid and CPR
  • Working with children's check
  • NDIS orientation module
  • NDIS Worker check
  • International driving licence
  • COVID-19 Vaccination certificates

REFERENCES

Youth Worker of Merrylands Youth Centre ; Seini Kolomalu +61 417 487 823

Facilitator of Glebe Tree House Isabel Mockler +61 409 835 754

General manager of Regis Aged Care +61 447 232 837


Timeline

Assistant in Nursing

Regis Aged Care
11.2023 - Current

Volunteer

Glebe Tree House
10.2022 - 12.2022

Community Service Worker in Placement

Glebe Tree House
07.2022 - 09.2022

Youth Worker in a Placement

ORGANISATION
10.2021 - 12.2021

Shift Manager in Domino's

08.2020 - 03.2023

Bachelor of Science - Community Services

Stott's College (Acknowledge Education)

High School Diploma -

National School of Sciences

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Sapana Tamang