Saphalta Chhukan
Cannington,WA
Summary
Accomplished Program Coordinator offering 3 year track record of success in managing high-quality programs in dynamic business environments. Analytical problem solver and exceptional decision-maker.
Highly successful District program coordinator in e-WASH project proficient at executing financial administration, reporting and scheduling functions. Strong communication and motivation abilities with expertise in directing teams of professionals in high-volume settings.
Overview
11
11
years of professional experience
Work History
Volunteer
Australian Red Cross
Perth, WA
05.2020 - Current
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in the Community Preparedness Survey of Pillowcase Program.
- Made phone call for the online survey
Waitress
Cafe 63
Cannington, WA
09.2018 - Current
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers, handling average sale of $[Amount] per table.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business.
- Elevated customer loyalty by using strong [Skill] and [Skill] abilities to resolve customer problems.
Trainer of First Aid Training, WASH and Shelter
Nepal Red Cross Society
Kathmandu, Bhaktapur and other Districts of Nepal, Bagmati
03.2016 - 06.2018
- Conducted various training regarding the First Aid , Awwareness program, sanitation and Hygiene program in different communities of Nepal.
- Recorded and edited videos for use in later courses or by remote learners.
- Tracked attendance and progress against goals for each participant.
- Administered first-aid care in emergency situations, remaining level-headed and helping clients feel better.
- Monitored participant workflow and behaviors throughout training process.
Program Coordinator in E-WASH Program
Nepal Red Cross Society
Bhaktapur, Bagmati
04.2015 - 06.2018
- Reduced costs and improved operational performance without sacrificing quality by developing and implementing diverse approaches.
- Provided ongoing direction and leadership for program operations.
- Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
- Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
- Coordinated communication among associations, allies, stakeholders and members to foster sales and connections between departments.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Entered data in 4W system and handled database maintenance.
- Prepared monthly reports for upper management .
- Achieved revenue goals in 2017.
Education
Associate of Arts - Master of Communiity Development
Murdoch University
Perth, WA11.2020
Associate of Science - Master in Environmental Science
Khwopa Campus
Nepal10.2015
Skills
- Operations support
- Administrative tasks
- Public speaking
- Team collaboration
- Good communication and presentation skills
- Program Promotion
Additional Information
Trainings
- Completed First Aid Training of trainers held in Nagarkot,Kavre at 10 t0 17 August 2017 by Nepal Red Cross Society(NRCS).
- Completed th Participatory Approach for Safe Shelter Awareness(PASSA) Training of Trainer organised by Nepal Red Cross Society held in Dhulikhel, kavre at 15-19 April 2016.
- Completed The Ignition Participatory Rurall Appraisal (IPRA) Facilitatorss' Training organised by NRCS and Earthquake Response Operation(ERO), supported by IFRC in 25-29 march 2016.
Timeline
Volunteer
Australian Red Cross
05.2020 - Current
Waitress
Cafe 63
09.2018 - Current
Trainer of First Aid Training, WASH and Shelter
Nepal Red Cross Society
03.2016 - 06.2018
Program Coordinator in E-WASH Program
Nepal Red Cross Society
04.2015 - 06.2018
Associate of Arts - Master of Communiity Development
Murdoch University
Associate of Science - Master in Environmental Science
Khwopa Campus